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**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**
**Who We Are**
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
**Your New Role**:
**Your Role Accountabilities**:
- Identify and facilitate resolution with customers for non-payment and providing guidance on complex issues for problem resolution including short-pay, credits, and open invoices. Follow up with customers regarding past-due payments and open cash on account. Assist with incoming customer payment allocation requests. Process and reconcile account receivables and remittances. Ensure that collections targets are met or exceeded monthly. Preparing the statement of accounts for customers and regularly following up for payments. Build effective global working relationships with internal and external clients, including BPOs.
- Maintain contact information and customer specific instructions for accounts in portfolio and assist with invoice delivery as needed. Follow-up on remittances with customers and understanding of adjustments in payments like withholding tax and foreign tax exchange issues. Create and analyze AR aging reports. Address payment issues like double payments or other discrepancies. Identify and facilitate improvements in the A/R processes through technology or procedural improvements. Maintain documentation for compliance reporting and audits.
**Qualifications & Experiences**:
- Fluent in English.
- 3 to 5 years’ experience in Account Receivables reconciliations/Collections.
- ** Customer Master Data Experience - Desirable.**:
- Bachelor’s degree in accounting or finance or related field is preferred.
- Quick problem solver, team player, good time management skills.
- Excellent listening, oral, and written communication skills.
- Experience in SAP ERP preferred.
- Great organizational and interpersonal skills.
- Self-motivated with the ability to self-manage to meet competing deliverables.
- High level of analytical skills and problem-solving skills.
- Complete understanding of the Order to Cash process.
- Working knowledge of Microsoft Office products (Outlook, Word, PowerPoint).
- Ability to work independently, creatively, and efficiently.
- Proven track record in meeting deadlines.
**Not Required but preferred experience**:
Experience in the Media Industry and/or Media Sales is preferred.
**How We Get Things Done**
**Championing Inclusion at WBD
