Customer Return Specialist

hace 2 días

Ciudad de México Hewlett Packard Enterprise A tiempo completo

Customer Return Specialist

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

HPE Financial Services are differentiated from other providers by their ability to serve as a bridge between technology and finance solutions, accelerating the achievement of our customers’ business goals.

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

**How you'll make your mark**:

- Field questions from Customer relating to returns
- Issue asset list/shipment forms to customer on returns initiation
- Assist returns reconciliation specialist with surplus queries if necessary
- Communicate operational process changes to customer
- Support total customer experience
- Support team and supporting roles as needed

**About you**:

- Typically a Bachelor's degree or equivalent experience and/or 1-2 years related experience or Master's degree.
- 1-3 years of experience in Customer Service
- Basic knowledge in the field of Customer Relations.
- Demonstrated verbal communication and customer service skills.
- Knowledge of Microsoft Office tools.
- Excel, Outlook
- Advanced English
- Communication skills, multitasking skills.
- Demonstrated writing/correspondence skills.

mexico

Join us and make your mark

**We offer**:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Services
**Job Level**:
Entry

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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