Remote Track and Trace Assistant

**About Us**

GH Logistics is a fast-growing transportation and brokerage company dedicated to providing exceptional service to our customers through precision execution and operational excellence. We are looking for a **Track and Trace Assistant** (**Brokerage FMT)**to join our freight operations team and ensure every load is monitored, updated, and executed at the highest standard.

**Position Overview**

The **Track and Trace Assistant** (**Brokerage FMT)** role is responsible for maintaining real-time visibility of loads, communicating with carriers and customers, and escalating issues before they impact service. This position plays a critical role in our brokerage operations by ensuring accuracy, timeliness, and proactive problem-solving.

**Available schedule: 5 AM - 4 PM**

Important Before You Apply:

- Comfortable with rotational shifts as required
- Can work US hours (CST)
- Must use Hubstaff and Zoom with camera on during the entire shift
- Must have a reliable internet connection and professional remote setup

**Key Responsibilities**
- Monitor and track active brokerage loads through TMS, carrier communication, and tracking platforms
- Ensure **on-time pickup and delivery** by proactively addressing service delays or exceptions
- Communicate load status updates to customers and internal teams
- Escalate **DEFCON-level or high-impact service issues** for immediate resolution
- Maintain accurate documentation and notes within the TMS for every load
- Support carrier reassignments, recoveries, and last-minute coverage as needed
- Collaborate with brokerage sales, carrier reps, and dispatch teams to maintain service levels

**Requirements**:

- 1+ years in freight brokerage, dispatch, or tracking & tracing preferred
- Typing speed of at least 50 WPM
- Strong communication skills (clear, professional, and confident)
- Proficient with TMS platforms, load boards, and tracking software
- Ability to multi-task in a high-volume environment and remain calm under pressure
- Detail-oriented with strong organizational skills
- Reliable technology setup (desktop/laptop, strong internet connection, dual monitors preferred)

**Why Join GH Logistics?**
- Work in a **fast-paced, growth-focused** brokerage operation
- Join a team that values **proactive problem-solving and operational excellence**:

- Opportunities for **career growth** into carrier sales, load planning, and leadership roles
- Competitive pay and benefits package

Pay: $14,500.00 - $20,500.00 per month

Application Question(s):

- Are you able to multitask and keep consistent effective communication in english with your team?
- Do you have a remote setup capable of being on a zoom throughout your shift with your team in real time ?
- What types of loads and lanes have you tracked most frequently in your past role (e.g., dry van, reefer, retail, time-sensitive freight)? How did you ensure you stayed on top of all active shipments during your shift?
- When monitoring multiple loads at once, what specific tools, methods, or habits do you use to work efficiently while still catching small details that could signal a problem?
- Describe a situation where a load you were tracking was at risk of missing its delivery or pickup window. What steps did you take to address the issue quickly and minimize impact?
- Explain any track and tracing or dispatching experience you have had in a previous supply chain.

**Experience**:

- US Logistics: 1 year (required)
- US Freight Forwarding: 1 year (required)
- US 3PL: 1 year (required)

**Language**:

- English (preferred)

Work Location: Remote