Technology Support Lead

**JOB DESCRIPTION**
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

**Job responsibilities**
- Develop, test, and debug automated tasks (Apps, Systems, Infrastructure)
- Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.
- Engage with tools and operations teams to address failure patterns and incidents in Infrastructure Components such as OS and Storage systems
- Develop automation tools for efficient, noiseless alerting, toil, and technical debt
- Align and support regulatory requirements.

**Required qualifications, capabilities, and skills**
- Bachelor’s degree or equivalent experience.
- Extensive knowledge in administering, cisco data center/enterprise routers/switches, LAN/WAN networks
- Extensive knowledge in administering, troubleshooting & upgrading Linux Redhat and Windows Server systems.
- Knowledge in Site Reliability Engineering - Design, code, test and deliver software to automate manual operational work.
- Knowledge with backups and restore, SAN and NAS management, Virtual Infrastructure.
- Experience in working with automation tools like Ansible, Puppet, Python, Bash, Powershell etc.
- Working proficiency in Incident/Problem/Change management process and procedures.
- Ability to host/participate in bridge calls and communicate effectively to large group of individuals at all levels.
- Knowledge of industry-wide technology trends, automation tools and best practices.
- Experience of working in Agile Methodology.
- Strong interpersonal communication skills and ability to work well in a diverse environment
- Fluent in English

**Preferred qualifications, capabilities, and skills**
- Experience in using industry standard monitoring tools (Splunk, ELK, Prometheus, Grafana etc.).
- Certification in CCNA R&S, CCPN R&S, CCNA Voice, CCNA Wireless, or relevant experience.
- Experience in using Continuous Integration and Continuous Deployment tools. Build and Release skills using Jenkins, Maven, Git, etc.
- Experience in Observability tools: Splunk, Grafana or similar.
- Experience in Project management.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.