Customer Success Manager

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary: Onboarding and Growth Account Manager for Brazil/LATAM XB and Mexicos

**Job Description**:
We are seeking a Growth Executive for a Team Business Servicing Experts; you will be responsible for providing exceptional customer experience and end-to-end solutions for our High Potential Merchants globally. This position enables us to build a stronger relationship with our High Value merchants and deepen our connections by ensuring these merchants are set up optimally for future success to unlock their growth potential. You will work in a metrics-driven high-velocity Sales environment with a team of Inside Sales Leaders and business portfolio managers to work in-revenue protection and revenue growth of various merchant segments across Small and Medium Business (SMB) for the Brazil/LATAM XB and Mexico markets

A successful Growth Executive exhibits strong ownership and communication skills. They excel at customer interaction through delivering empowered effortless experience with practical solutions and proactive education to address future growth opportunities.

**Responsibilities**:

- Outreach to Merchants across International markets to build relationships and manage their account and help with friction resolution, such as limitations.
- Understand and articulate key business drivers and overcome merchant objections by effectively communicating the PayPal value propositions
- Ensure the SMB Portfolio grows above Benchmark levels of Revenue and Transaction Margin growth.
- Ensure Revenue protection of existing portfolios by monitoring and actioning Merchant performance metrics like - Chargeback Rate, Authorization Rate, Share of checkout etc, Churn, etc.
- Engage stakeholders and build strong partnerships with internal teams such as Risk, Compliance and Product teams to facilitate merchant transactions
- Develop Portfolio strategies to grow high potential accounts in the US market using Pricing intervention’s, Product Upsell and cross sell, Risk Mitigation and other value adds.
- Keep abreast with various international markets and their competition landscape and Payment Industry Trends.
- Own your own learning and work to develop skills through all knowledge channels, tools, resources about PayPal's business, adjacencies, new features, products, policies, and services.

**Requirements**:

- Bachelor's Degree
- 2+ years experience in Merchant facing Roles preferably in Sales or Customer Support
- An excellent communicator in Portuguese, Spanish and English. Additional languages such as French will be beneficial but not essential.
- Results-driven with Revenue growth as a KPI
- Comfortable working in a high pressure, target-driven, fast paced environment with competing priorities - able to shift focus based upon organizational needs
- Ability to learn on the fly, multitask and effectively use tools to identify and solve.
- Ability to work collaboratively and effectively across silos to drive empowered experiences
- Strong change agility and ability to respond and pivot quickly.
- Analytical strengths - Monitoring, collaborating to elevate drivers and impacts
- Must be quality and detailed oriented with strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products
- Preferably previous experience with using Salesforce for pipeline management and comfortable in using multiple online tools, dashboards and CRM to derive actionable information.
- Strong interpersonal and time-management skills.

Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

Who We Are:
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.