Logistics Customer Service

hace 4 días

San Pedro Garza García, México Unilink Transportation A tiempo completo

This position is responsible for operating load statuses at every stage of the load process to ensure operations are running smoothly and maintain a 98% pickup and delivery status.

**Main Responsibilities**:

- Validate loads status to all load stages (i.e. pick up, in transit, border crossing, and delivery).
- Constant communication with carriers and drivers to validate load status.
- Request GPS Tracking from Driver / Carrier.
- Confirm Pickup and Delivery appointment with Driver, Carrier, Consignee and / or shipper.
- Request documentation regarding BOL and seal.
- Execute and secure on time pickup and delivery according to operational standards.
- If border crossing applies; manage and execute international border crossing procedures.
- Confirm unloading notification with driver, carrier, and consignee.
- Secure and Upload POD.
- Create reports to customers and maintain constant communication regarding load status.
- Live update TMS (Transportation management system) with real time information.
- Validate service of carriers and other transportation providers.
- Maintain 98% pick up and delivery for all operational loads.

**Required Skill Set**:

- Punctuality & Attendance
- Sense of urgency
- Teamwork
- Self-Motivation
- Problem Solving
- Outgoing

**Requirements**:

- English level - Advance (fluent)
- At least 2 years of experience in Customer Service
- Experience tracking shipments for international loads. (Plus)
- Strong verbal and written communication
- Position 100% ON SITE **(NO HOME OFFICE)**

**Schedule availability**:

- Friday to Monday
- Days off: Tuesday to Thursday (3 days off)
- Schedule from 6.30AM -6.30PM

**Benefits**:

- Private Medical Insurance
- Law Benefits
- Productivity Bonus
- Competitive Salary

**About Us**: At Unilink Transportation we are a forward-thinking freight brokerage firm committed to excellence in logistics and compliance. We utilize cutting-edge technology to ensure our operations meet industry standards and regulatory requirements.

Tipo de puesto: Tiempo completo

Sueldo: Hasta $25,000.00 al mes

Pregunta(s) de postulación:

- What's your English level?

Lugar de trabajo: Empleo presencial

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