IT Specialist, Site Service Mx

hace 7 días

Apodaca, México Danfoss A tiempo completo

Requisition ID: 25309

Job Location(s):
Apodaca, MX

Danfoss is offering you an exciting career opportunity as IT SPECIALIST

**Responsibilities**:
Responsibilities for this position include, but are not limited to, the following.
- Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards.
- Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned
- Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware)
- Ensure proper escalation and handover of cases from second line to the correct expert (third line).
- Provide general local on-site and hands-on IT support.
- Support global/regional IT projects by coordinating local activities with other IT areas.

**Background & Skills**:

- Bachelor’s degree in IT related field + 2-3 years of experience
- Knowledge and experience in ITIL
- Technical experience supporting users globally in 1st and 2nd line support.
- Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Skype for Business, Cisco Unified Communications, Mobile Management solutions, network connectivity and infrastructure.
- Fluent in english

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

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