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hace 1 semana
**Description**
**IT Service Center Agent**
**What You Will Do In Your Role**
- Assist customers via Calls & Chats
- Assist customers troubleshooting complex technical problems
- Wireless device support and troubleshooting, including Apple, and Android products.
- High Quality Customer Service Case documentation for every interaction and maintaining the records
- Collaborating with Local and Global resolver teams to ensure timely resolution is provided to all customer queries
- Collaborating and working on a team with a high level of accountability for self and others
- Using the Knowledge articles and creating new knowledge articles to keep the Knowledge up to date
**The Experience You Will Bring**
- 1-2 years of experience in Help Desk/Service Desk preferably
- Good communication Skills (oral & written)
- Critical thinking & Problem-solving skills
- Should be a team player
- International calling experience will be preferred
- Under Grad/Grad/Post Grad
- Knowledge of HCM platform (Infor, SAP, etc.) and Case Management System (ServiceNow, etc)
- Experience using MS Office (Outlook, Word, Excel
- Fluency in English required
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