Bilingual Customer Service Specialist

hace 7 días

Santa María N L, México Centris A tiempo completo

The Payments Triage Specialist provides essential support to Passport Payments clients, sub-merchants, and internal teams. This role requires close collaboration with the Payments Operations, Product Management, and Engineering teams, offering proactive and reactive support to ensure seamless payment operations. The Specialist is responsible for monitoring alerts, managing tickets, and resolving client concerns while engaging in special projects such as auditing and root cause analysis (RCA).

Primary Responsibilities:

- Serve as a liaison for internal and external customers.
- Monitor alerts and take necessary actions to prevent interruptions in payment operations. **Review tickets and internal systems to address and resolve client concerns.**:

- Collaborate closely with the Payments Product Manager and Engineering team.
- Participate in quality assurance (QA) testing and assist in RCA activities. Manage client alerts and notifications during outages or disruptions. **Provide direct support to customer service teams regarding payment inquiries and reporting.**

Handle client inquiries related to daily deposits, reporting, and reconciliation. Take ownership of special projects and contribute to product improvements.

**Preferred Qualifications**:

- **Minimum of 2 years in an operational role within a transaction-driven business, preferably with a merchant acquirer or processor.**:

- Strong problem-solving abilities and initiative.
- Excellent written and verbal communication skills.
- Proficiency in MS Office/G-Suite.
- Knowledge of APIs, UIs, and story writing.
- Experience in user acceptance testing (UAT) and quality assurance.
- Bachelor’s degree preferred.

This role offers an exciting opportunity to deepen your expertise in integrated payment solutions and contribute to a rapidly growing company.

Pay: $25,000.00 - $30,000.00 per month

**Experience**:

- medical field customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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