Product Operations Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

LI-Hybrid

Team Overview:
Join DiDi’s SSL Mobility team as a **Product Operations Manager** and play a pivotal role in shaping the future of our mobility platform in Latin America. You will drive product innovation by bridging local user insights with global product development, ensuring our solutions deliver exceptional value to users while strengthening our competitive edge.

This role sits at the intersection of product strategy, operations, and cross-functional collaboration. You will work closely with wide range of stakeholders to innvoate on key product features and develop new capabilities. The impact of this role is significant, as you will directly influence product decisions that affect millions of users across the region.

Role Responsibilities:

- **User Insight Collection & Translation**
- Conduct in-depth research (e.g., interviews, surveys, data analysis) to identify local user needs, pain points, and opportunities across passenger and driver experiences.
- Translate insights into actionable product recommendations that align with business goals.
- **Product Strategy & Opportunity Evaluation**
- Assess and prioritize product opportunities based on impact (user experience, platform efficiency, market growth), feasibility, and resource requirements.
- Balance short-term optimizations with long-term strategic initiatives.
- **Feature Design & Implementation**
- Develop detailed Business Requirement Documents (BRDs) for new features, ensuring alignment with operational and technical requirements.
- Collaborate with engineering and design teams to refine feature specifications and oversee testing and rollout.
- **Cross-Functional Collaboration**
- Partner with operations teams to ensure product changes are effectively integrated into local market strategies.
- Work closely with global product and engineering teams to align priorities, share local insights, and drive seamless execution.
- **Performance Monitoring & Iteration**
- Track key metrics to evaluate the success of product initiatives and identify areas for improvement.
- Lead rapid iterations based on data and user feedback to enhance product performance.

Role Qualifications:

- **Experience**: 3+ years in product operations, product management, or a related role at an internet or platform company (ride-hailing, e-commerce, or marketplace experience preferred).
- **Skills**:

- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Expertise in product strategy, feature design, and requirement documentation.
- Excellent communication and stakeholder management skills, with the ability to collaborate across functions and cultures.
- **Language**: Fluent in English and Spanish (written and spoken).

**Nice-to-Haves**:

- Experience in emerging markets or high-growth environments.
- Background in user research or behavioral economics.

**Personal Traits**:

- **Adaptable**: Thrives in a dynamic, fast-paced environment and can navigate ambiguity.
- **User-Centric**: Passionate about understanding and solving real user problems.
- **Collaborative**: Builds strong relationships and works effectively with diverse teams.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always s