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Incident Manager

hace 2 semanas

Ciudad de México Kyndryl A tiempo completo

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

The Incident Manager at Kyndryl is responsible for leading the resolution of critical incidents, ensuring the operational continuity of IT services for strategic clients such as Pemex. This role requires technical expertise, coordination skills under pressure, and experience in complex infrastructure environments.

**Key Responsibilities**
- Coordinate the resolution of high-priority incidents (P1/P2), ensuring response times align with SLAs.
- Serve as the point of contact between technical teams, clients, and support areas.
- Use tools such as **ServiceNow**, **OBMC by Remedi**, and **Jira**to track and document incidents
- Participate in post-mortem reviews to identify root causes and improvement opportunities.
- Generate executive reports and performance metrics related to incident management.
- Collaborate with security, monitoring, and operations teams to prevent recurrence.

**Desired Profile**
- Previous experience in roles such as technical support analyst, NOC operator, service desk specialist, support coordinator, shift lead, problem analyst, or change coordinator.
- Knowledge of infrastructure monitoring and security systems.
- Intermediate to advanced English (evaluated during the interview process).
- Strong communication, leadership, and decision-making skills under pressure.

**Your Future at Kyndryl**

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here

**Who You Are**

We are looking for a proactive and collaborative professional who brings not only technical expertise but also a passion for continuous improvement and service excellence. If you thrive in dynamic environments and enjoy solving complex challenges, we’d love to hear from you.

**Required skills and Expertise**
- Minimum of 3+ year of familiarity and expertise in IT, with a related career in IT as a systems engineer, electronics, and knowledge in programming languages and operating systems.
- **Knowledge in**I **nfrastructure and security systems monitoring**
- **Knowledge in ServiceNow**
- **Knowledge in OBMC by Remedi**for monitoring.
- **Knowledge in Jira**for task and incident tracking.

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**What You Can Expect**

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

**Get Referred