Customer Service Representative

hace 2 semanas

Loma Bonita Poniente, México Wipro A tiempo completo

**Wipro,** a leading global information technology, consulting and business process services company is looking for your talent to join into one of our projects as a **Customer Service Representative.**

This position belongs to the Digital Operations and Platforms (DOP) area of the company.

**Responsibilities**:

- Solving telephone requests from existing customers.
- Providing information about products and services (additional services, tariffs).
- Providing information on Billing for services and payments for customer's services.
- Resolving customer complaints.
- Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request).

**Requirements**:

- 1 - 3 years of experience in Customer Care.
- English Advanced level.
- High School graduated.
- Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience.
- Fair written and verbal communication skills.
- Critical thinking and logical thinking.
- Ability to multitask and work under pressure.
- Thinks outside of the box.
- Demonstrated ability to be a fast learner and diligent worker.
- Problem solving abilities.

**Location**:
Guadalajara, Jalisco.

**Type of work**:
On-site.

**Schedule**:
Monday to Friday from 7 AM to 7 PM.

**Salary**:
Up to $18,500 monthly.

**What we offer**:

- Life insurance
- Major medical insurance
- Dental and vision plan
- 30 days Christmas Bonus
- Food Vouchers

**Job Types**: Full-time, Permanent

Pay: Up to $18,500.00 per month

Escolaridad:

- Bachillerato terminado (Obligatorio)

Experiência:

- tres: 1 año (Obligatorio)

Idioma:

- Inglés (Obligatorio)

Work Location: In person

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