Field Quality Representative Level 1

Description:
For over 25 years, **Team Quality Services** has established itself as a leader in quality-related services across North America. Our target customers are manufacturers and suppliers to various industries, with the core of our current business based in the automotive sector. We pride ourselves on being there to solve problems in the field, so our customers can stay home.

**About the Position**:
This opportunity is for a **Field Quality Representative (Quality Liaison)**. The Field Quality Representative (Quality Liaison) position will report directly to the Representation Manager. Field Quality Representatives (Quality Liaisons) are ultimately responsible for the growth of revenue and customer base.

**Team First, Humble Confidence, Integrity, Self-Driven, and a Can-Do Attitude**

**Compensation**:
**Base salary starts at $300,000.00 MXP annually.**

Quality Liaison - Engineering Consultant - Supplier Liaison - Liaison Engineer - Customer Liaison - Quality Control - Quality Supervisor
- Customer Service - Retail Store Managers

**Position Summary**:
This job requires connecting with people quickly in an outgoing, friendly manner. The use of persuasive communication skills to gain the interest and involvement of others in the work process is an important aspect of the job. An extreme sense of urgency is needed, combined with getting work done in complete, accurate detail and in accordance with company standards and policies. The motivation for this position comes from a strong sense of duty and a feeling of responsibility for completing work both quickly and correctly. A faster-than-average work pace is necessarily combined with impatience for results. Follow-up of delegated work must be very thorough. Decision-making will be done with the ideas and advice of others, but always carefully and cautiously within the guidelines of established company policy. Selling ideas to others and the ability to train, teach and motivate a team are strong aspects of this position. Change is an ongoing occurrence in this job and will be approached conservatively and with the support and guidance of management.

**Field Quality Representatives** are responsible for providing quality liaison services for assigned customers/suppliers. A Level 1 Field Quality Representative is an entry-level training position responsible for obtaining knowledge of operations and duties within the Representation environment. Employees may remain in this training position for a maximum of 12 months.

**Essential Duties & Responsibilities -**

Minimize disruptions (spills, stockouts, downtimes) to the OEM Facility

Spill coordination (including yard activity) of supplier spills when applicable

Learn to help coordinate containment/sort/re-work when applicable

Learn to provide on-site/local sorting and testing (dimensional/material/functional) when required

Learn to develop and communicate inspection standardized work/methods

Learn to understand and verify receipt of breakpoint material - record vehicle or material breakpoints and make sure that all old stock is quarantined when applicable

Respond to requests for support 24/7

Support Controlled Shipping activities as required

Basic ability to assist in problem-solving teams (PRTS, GCA, 24 hr., Warranty, JD Power, etc.) as required

Demonstrates automotive industry knowledge

Demonstrates Quality Control knowledge

**Valid driver’s license required**

**Benefits**:
Vacations, Premium Vacation Bonus, Christmas Bonus according with LFT

**Work Location**:
The Field Quality Representative (Quality Liaison) works on-site at their assigned service location(s)

**Onboarding Location**:
Corporate **travel to our office in Auburn, IN** is required for onboarding and training during your 1st week of employment.

**Requirements**:
**Education, Experience, Qualifications**:

- Required_
- Individual must have a high school/preparatoria diploma or equivalent
- ** Must be bilingual - fluent in English and Spanish, written and oral**:

- ** Must be and remain eligible to be issued a passport/visa or any other required documents for international travel/training.**
- Preferred_
- Bachelor's degree in engineering or a manufacturing-related field
- Experience in automotive manufacturing or supplier quality assurance

**Competencies**:

- Communication Skills
- Minimal Leadership Skills
- Basic Problem Solving/Root Cause Analysis
- Basic understanding of QMS
- Write, Explain, Understand written instructions
- Basic ability to read/interpret Blueprint/Schematics
- Basic Data Analysis
- Basic Customer Service Skills
- Please reference the Training Matrix and/or FQR Training Checklist for additional requirements and competencies specific to this position.

**Required Certificates, Licenses, or Registrations**:

- Valid driver’s license
- Proof of vehicle insurance policy
- Valid Mexican Passport and Visa

**Physical Demands and Working Conditions**:

- Ability to stand and walk for extended period