Second Shift Carrier Operations Manager

**Who We Are**

**Who We Want**

We are looking for a Carrier Operations Manager who will help us build a second shift team for our Guadalajara, MX office, while also supporting our cross border operations team The main responsibilities will be after-hours carrier coverage and cross-border carrier operations. In this position you will collaborate with U.S.based leadership to ensure Carrier Operations pass off and border crossing is smooth after hours for our carrier partners.

**What You’ll Do**:

- Collaborate with Client Success & Carrier to create team goals, expectations, and communicate the message to your team leaders clearly and effectively
- Answer call-ins - drive SOPs to cover freight (and prevent fraud)
- Problem solve for cross-border carrier operations - trailers stuck at the border, communicate updates and problem solve, set up 1st shift for success
- Be the Global point of contact for all Afterhours carrier escalations & carrier cross-border operations problem-solving
- Partner with the Carrier and Client Success teams to anticipate and meet the evolving needs of our Carrier partners and Customer service levels
- Communicate daily with our carrier and client success managers to get feedback on any of their needs
- Report feedback to managers on any tough customers/carriers to get in contact with or any issues we may be having within their department
- Demonstrate ability to identify and resolve performance issues
- Support continued growth of after hours global services department in GDL
- Train a team of new Coverage Specialists to develop their knowledge of the Logistics industry, the Arrive Business Model, and our proprietary software
- Strategically evaluate Coverage Specialists capabilities and collaborate with business leaders to determine what career path fits their skillset (Sales, Coverage, Success or Accounting),
- Set expectations for your team and ensure each team lead is meeting/exceeding their team’s goals through coaching and incentives
- Partner with the management and the employee success team to resolve employee issues and manage team performance

**Qualifications**:

- 4+ years of Carrier Sales experience or equivalent
- 2+ years of supervisory experience; experience managing teams of more than 10 employees preferred
- Passion to train and develop new Arrive employees
- A dynamic leader with a bold presence and contagious attitude
- Must have strong oral and written English communication skills, with the ability to collaborate with management and peers alike.
- Ability to sell into unique scenarios that are continuously evolving and strong abilities to teach basic sales skills to strip and sell freight
- Must be willing to work from office M-F 1400-2300 CST and have availability for all after-hours shifts (24/7)
- Experience influencing teams in other offices/countries

**The Perks of Working With Us**:

- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program

**Your Arrive Experience**

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.