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Application Support Analyst 1
hace 3 semanas
Make Your Mark:
The Application Support Analyst position is responsible for handling any incoming customer support inquiries, performing troubleshooting using various resources, and if needed, elevates issue to Senior Application Support Analyst Services.
You'll Get To:
- Coordinate with customer to determine functional requirements and determine technical solutions.
- Analyze data in support of proposed projects, business cases, and system requirements.
- Use formalized development methodology to assure that risks to security and business process integrity are identified and mitigated.
- Gather the customer’s information and determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
- Identify what the customer is trying to accomplish.
- Use available knowledge & resources to provide possible solutions.
- Document client issue and process of resolution.
- Handle incoming support inquiries.
What You'll Bring:
- Ability to analyze a problem and direct appropriate course of action
- Professional attitude and desire to answer customer inquiries and resolve issues with patience and understanding; must be service-oriented
- Bachelor’s degree in related field
Thrive at BlackLine Because You Are Joining:
- A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation
- A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
- A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.
BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
Salary Range:
