Case Manager and Receptionist

hace 2 semanas

Desde casa, México Howell LLP A tiempo completo

**Full job description**

Law Firm Assistant Case Manager and Receptionist. You would be part of a fast growing personal injury law firm with a friendly work culture. It is a fully remote position. Lost of opportunity to grow and learn legal procedure and potentially become a case manager or paralegal. You would be responsible for answering the phone, doing basic new case intake, updating CRM, basic document generation, organizing files, general assistance on case management.

**Compensation**:
$6.50 - $7 hourly

**Responsibilities**:
**Intake Specialist**

**Main Duties**:

- Answer Phone / Receptionist
- Conduct initial phone interviews with prospective clients to understand and empathize with their cases.
- Evaluate claims to ensure they align with the firm's practice areas.
- Enter client information into the system.
- Make calls to insurance companies and medical providers to get basic information.
- Schedule case analysis and consultations for qualifying clients.
- Help clients with scheduling medical appointments
- Follow up regularly with clients.
- Perform additional tasks as assigned.

**Support Tasks**:

- Assist attorneys in connecting clients to consultations.
- Answer main phone lines.
- Monitor and respond to incoming chats, voice notes, and notifications.

**Key Performance Indicators (KPIs)**:

- Timely follow-up with potential clients.
- Adhere to the firm's sales process and standard operating procedures.
- Filling out CRM details and ensuring new client checklist is followed

**Qualifications**:

- Compensation:

- Bilingual Intake Specialist (B2/C1)
- 0-90 Days**: $6.50/hr**:

- **90-180 Days : $7.00**:

- **180+ Days : $7.50Benefits**:

- 100% Remote work.
- Quarterly bonuses are based on firm profits and individual performance.
- Professional development training
- Performance bonuses

**Requirements**:

- Stable internet connection (50MB download/upload).
- Dedicated computer for work (Windows 10 or higher, 4-8GB RAM, i3 processor or higher).
- Good quality Camera and microphone / Ability to get on video conference calls.
- Flexibility for rotating schedules:

- 8:30am-5pm PST
- No other work activities during paid hours.
- Preferred: College Degree

**YOU MUST FILL OUT THE GOOGLE FORM**:
**We accept resumes from anywhere in Latin America.**

**About Company**

We’re believe in standing up for injury victims and helping them get compensation for their bills, lost wages, and pain. We're an injury and employment law firm in California.

Pay: $133.17 - $135.65 per hour

Expected hours: 40 per week

Work Location: Remote

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