Customer Service Representative

hace 5 días

Los Mochis, México International Paper A tiempo completo

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.

KEY ACCOUNTABILITIES
- Take customer orders either directly from customers or account managers.
- Place orders on a timely basis for purchases of materials and supplies to be used in production.
- Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
- Process purchase orders, coordinate account credits, and maintain customer data.
- Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

POSITION REQUIREMENTS
- degree in administration
- Experience working in a manufacturing environment
- Computer data-entry experience
- Experience in the corrugated box industry
- Entry level through 5 years of customer relations experience.

PREFERRED COMPETENCIES- Customer Focus
- Action Oriented
- Integrity and Trust
- Perseverance
- Composure

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.

KEY ACCOUNTABILITIES
- Take customer orders either directly from customers or account managers.
- Place orders on a timely basis for purchases of materials and supplies to be used in production.
- Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
- Process purchase orders, coordinate account credits, and maintain customer data.
- Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

POSITION REQUIREMENTS
- degree in administration
- Experience working in a manufacturing environment
- Computer data-entry experience
- Experience in the corrugated box industry
- Entry level through 5 years of customer relations experience.

PREFERRED COMPETENCIES- Customer Focus
- Action Oriented
- Integrity and Trust
- Perseverance
- Composure

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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