Global Customer Service Representative

hace 3 días

Los Reyes Acaquilpan, México Nouryon A tiempo completo

At Nouryon, our global team of Changemakers takes positive action every day to reach higher and collectively and individually. We create innovative and sustainable solutions for our customers to answer society's needs - today and in the future.

We are looking for team members who bring ideas forward, champion others and work together to do better. Does that sound like you?

About the Job:

We're looking for a Global Customer Service Representative to support our Technology Solutions business in Los Reyes. In this role, you'll manage both international and domestic customer orders across the Central America region. You'll be the go-to person making sure everything runs smoothly from order entry to delivery. It's a great fit if you enjoy problem-solving, keeping things organized, and building strong relationships with customers and internal teams.

In your future role as Global Customer Service Representative, you will:

  • Handle customer orders (domestic & international) from start to finish using SAP
  • Make sure orders are processed, invoiced, and shipped out on time
  • Work closely with customers on product availability, delivery timelines, and shipping details
  • Keep customers in the loop on any changes to their orders or agreements
  • Collaborate with internal teams (Sales, Logistics, Finance, etc.) to make sure everything's aligned
  • Manage order-related documents and provide support for import/export shipments
  • Stay on top of credit control issues, issue credit/debit notes, and follow up on overdue payments
  • Update and maintain customer master data and contacts in CRM
  • Help manage customer complaints and work with Account Managers to follow up and resolve issues
  • Coordinate returns and packaging logistics when needed
  • Communicate regularly with freight forwarders and other logistics partners
  • Ensure all processes follow company procedures and SOX compliance

We believe you bring:

  • A bachelor's degree (Business Admin, International Commerce, or Chemical Engineering preferred)
  • 3–5 years of experience in customer service, logistics, or sales support—ideally in manufacturing
  • Fully bilingual in English / Spanish (required)
  • A customer-focused mindset and a drive to get things done right
  • Strong organizational skills and attention to detail
  • Ability to stay calm and prioritize when things get busy
  • Solid decision-making and problem-solving skills
  • Experience using SAP (Sales & Distribution, Import/Export) is a big plus
  • Familiarity with freight forwarders or customs brokers is a bonus
  • A self-starter attitude and comfort working independently or in a team

Additional details:

  • This is a permanent position on a full-time basis, reporting to the Regional Commercial Manager.
  • When applying, please submit your resume in English. Do not submit it in Spanish.
  • Important : This role is fully onsite at our plant in Los Reyes (La Paz) 5 days/week.

Good to know:

Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role For more information about our hiring process, visit:

We look forward to receiving your application

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.

About Nouryon:

We're looking for tomorrow's Changemakers, today.

If you're looking for your next career move, apply today and join Nouryon's worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the desire to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions.

From day one, we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

Visit our website and follow us on LinkedIn.

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.

WeAreNouryon #Changemakers

  • Bilingual Regional Payroll Coordinator

    hace 2 semanas

    Los Reyes Acaquilpan, México MCC A tiempo completo

    Build your Career with an Industry Leader Multi-Color Corporation (MCC) is the global leader in premium printed label solutions, helping brands stand out in a competitive marketplace while inspiring positive consumer experiences. With a truly global network of over 12,000 teammates and facilities spanning across 25+ countries, we strive to combine our global...

  • operations manager

    hace 6 días

    Los Reyes Acaquilpan, México MCC Label A tiempo completo

    DescriptionMCC Label (Multi-Color Corporation) global leader in premium label solutions, is hiring an OPERATIONS MANAGER.Located in Col. Ex Hacienda San Isidro, Los Reyes Acaquilpan, 56400, Mexico.Position: Operations ManagerResponsibilitiesReporting to the site General Manager you will lead the production, pre-press, maintenance and engineering team of the...

  • operations manager

    hace 1 semana

    Los Reyes Acaquilpan, México MCC Label A tiempo completo

    DescriptionMCC Label (Multi-Color Corporation) global leader in premium label solutions, is hiring an OPERATION MANAGER.Located in Col. Ex Hacienda San Isidro, Los Reyes la Paz, 56400, Mexico.Position: Operations ManagerResponsibilitiesReporting to the site General Manager you will lead the production, pre-press, maintenance and engineering team of the site...

  • operations manager

    hace 1 semana

    Los Reyes Acaquilpan, México MCC A tiempo completo

    MCC Label (Multi-Color Corporation) global leader in premium label solutions, is hiring an OPERATION MANAGER.Located in Col. Ex Hacienda San Isidro, Los Reyes la Paz, 56400, Mexico.Position: Operations ManagerResponsibilitiesReporting to the site General Manager you will lead the production, pre-press, maintenance and engineering team of the site being...

  • General Manager

    hace 2 semanas

    Los Reyes Acaquilpan, México MCC A tiempo completo

    Build your Career with an Industry LeaderAs the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can...

  • Global Customer Service Representative

    hace 3 semanas

    Los Reyes, México Nouryon A tiempo completo

    At Nouryon, our global team of Changemakers takes positive action every day to reach higher and collectively and individually. We create innovative and sustainable solutions for our customers to answer society's needs - today and in the future.We are looking for team members who bring ideas forward, champion others and work together to do better. Does that...

  • Customer Service Representative

    hace 3 semanas

    Los Reyes, México Nouryon A tiempo completo

    At Nouryon, our global team of Changemakers takes positive action every day to reach higher and collectively and individually.We create innovative and sustainable solutions for our customers to answer society's needs - today and in the future.We are looking for team members who bring ideas forward, champion others and work together to do better.Does that...

  • Bilingual Customer Service Representative

    hace 1 semana

    San Nicolás de los Garza, México VEGE DE MEXICO SA DE CV A tiempo completo

    In **Vege de México**, an automotive reman global, we are looking to strengthen our **North America Product and Costumer Support**sited in **Plaza Fiesta Anáhuac, San Nicolas**, N.L. with the integration of **Customer Service Representative.** **Requirements**: - Bilingual (English - Spanish) - Bachelor degree desirable - Previous experience at least 1...

  • Bilingual Customer Service Representative

    hace 1 semana

    San Nicolás de los Garza, México CS Enterprises at ConnectNet A tiempo completo

    **Vacante para la empresa CS Enterprises at ConnectNet en San Nicolás de los Garza, Nuevo León**: **Bilingual Customer Service Representative - On-Site Position** **Job Summary**: Join our team as a Bilingual Customer Service Representative and provide exceptional support to clients in English and Spanish. **Key Responsibilities**: - Provide clear and...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Los Reyes, México Savino Del Bene A tiempo completo

    SAVINO DEL BENE MEXICO Global Logistics and Forwarding Company Esta en busca de tu talento como CUSTOMER SERVICE CON EXPERIENCIA EN EMPRESAS DE TRANSPORTACIÓN INTERNACIONAL (FORWARDERS-ALMACEN-MODA) Si cuentas con licenciatura en Relaciones Internacionales, Comercio Internacional o Negocios Internacionales, 3 a 5 años de experiência en el puesto e...

  • Bilingual Customer Service Representative

    hace 6 horas

    Los Reyes, México Savino Del Bene A tiempo completo

    SAVINO DEL BENE MEXICO Global Logistics and Forwarding Company Esta en busca de tu talento como CUSTOMER SERVICE CON EXPERIENCIA EN EMPRESAS DE TRANSPORTACIÓN INTERNACIONAL (FORWARDERS-ALMACEN-MODA) Si cuentas con licenciatura en Relaciones Internacionales, Comercio Internacional o Negocios Internacionales, 3 a 5 años de experiência en el puesto e...

  • Customer Service

    hace 2 semanas

    Los Gavilanes, México Koch Shared Services A tiempo completo

    In Molex we drive innovation and excellence in the engineering of electronical interconnections including connectors of electrical cables and optical fibers among other products. If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global...

  • Customer Service

    hace 2 semanas

    Los Gavilanes, México Koch Shared Services A tiempo completo

    In Molex we drive innovation and excellence in the engineering of electronical interconnections including connectors of electrical cables and optical fibers among other products. If you are looking to be a part of a team recognized as critical to the success of our business and provide world-class service to the customers of a highly respected global...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Los Reyes, México Savino Del Bene A tiempo completo

    SAVINO DEL BENE MEXICOGlobal Logistics and Forwarding Company Esta en busca de tu talento como CUSTOMER SERVICE CON EXPERIENCIA EN EMPRESAS DE TRANSPORTACIÓN INTERNACIONAL (FORWARDERS-ALMACEN-MODA)Si cuentas con licenciatura en Relaciones Internacionales, Comercio Internacional o Negocios Internacionales, 3 a 5 años de experiência en el puesto e industria...

  • Customer service representative

    hace 3 días

    Av. de los Insurgentes Sur, Col del Valle Centro, Ciudad de México, CDMX, Mexico Greeneon A tiempo completo

    Company Description Our client, a US based company in the Biopharmaceutical sector is looking for a large number of Customer Service Representatives with a very good level of English based out of Mexico City (located around The World Trade Center). Job Description Responsibilities:Handles inbound sales and customer communication (calls, emails, click...