Customer Service

hace 9 horas

Parque Industrial los Fuentes, México VALUTECH OUTSOURCING S.A DE C.V A tiempo completo

**Responsibilities**:

- Build loads/set appointments in appropriate program (Plus, JDE).
- Enter all necessary information to ensure data integrity.
- Trace and trace for on time pickups and deliveries and update TMW or XPM times/SD comments.
- Set pick-up and delivery appointments with warehouses.
- Communicate with internal and external groups, especially on high priority loads and customers.
- Proactively provide tracking updates to customers and warehouses.
- Prioritize tracking and appointment setting based on time constraints and customer priority.
- Provide directions for each new customer as they are entered in the system.
- Build and maintain customer relationships and improve customer retention.
- Acquire and retain knowledge of each customer’s needs.
- Assist customer with any special needs (trailer type, bracing, pads, etc.).
- Effectively monitor all loads assigned.
- Provide logistics and asset side with all information needed to properly execute logistic plans as determined by the customer to ensure proper customer service is provided.
- Maintain and further develop customer and warehouse relationships through daily communication.
- Document all special service requirements of customers and warehouses.
- Manage all unplanned accessorial charge issues related to the customer and related warehouses.
- Represent the customer when working with contracted carriers.
- Act as a representative of all contracted carriers.
- Identify and communicate ways the company can continuously improve in its operations.
- Assist in the development of new employees.
- Execute CXR responsibilities when they are out of the office or unavailable.
- Level II has the same duties listed above but is responsible for higher volume and higher profile customers and take a more active role in relationship management.

**Experience**:

- Sales, Marketing, or Customer Service experience preferred.
- Experience in the transportation industry a plus.
- Excellent written and verbal communication skills.
- Experience working in a deadline driven environment.

**Special Knowledge**:

- Knowledge of Windows based software.
- Proficient in English (technical and conversational) with a fluency level of 80% or higher.

**Competencies and Abilities**:

- Ability to work in stressful situations.
- Ability to multitask required.
- Attention to detail.
- Ability to work well under stress and communicate professionally.

**Education**:

- Associate degree in related field or equivalent experience preferred. Equivalent years of experience are defined as one year of professional experience for each year of college requested.

Tipo de puesto: Tiempo completo

Sueldo: $30,000.00 - $42,000.00 al mes

Beneficios:

- Seguro de gastos médicos mayores
- Seguro de vida
- Servicio de comedor con descuento
- Vales de despensa

Pago complementario:

- Bono de asistencia
- Bono de puntualidad

Tipo de jornada:

- Lunes a viernes

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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