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To be successful in this role as a **"Sales manager in a call center"** environment, you must be ambitious, self-motivated, and intense in order to lead a passionate group of 10 to 12 sales representative agents of an IN-HOUSE call center providing direction, coaching and feedback while maintaining a creative mindset to exceed expectations. **IMPORTANT** **If you’re truly interested in this job position, send your resume in ENGLISH ONLY.** **Job responsibilities**: - Develop and lead an innovative, fun, and strong environment where the sales team is committed to delivering a first-class customer experience. - Directing an operations sales team by constantly supervising, developing, and evaluating their performance to meet and exceed expectations. - Ensures compliance with established performance standards, assists the team in identifying performance issues, generates solutions for areas of opportunity and drives action plans. - Ensures processes and SLAs are being met. - Monitor and assess the quality and effectiveness of training/program, works constantly with the Sales Trainer for improvements that can be made with the training materials accordingly. - Interprets and understands the reports in order to utilize them to keep the sales and management team updated on performance and areas of improvement. - Participates in the recruiting and hiring process for new associates. **Required Qualifications**: **Education**: - Must have a high school diploma or equivalent**.** **Experience**: - A minimum of 4 years Sales Operations experience in a corporate environment is required managing at least 12 agents. - 6 years of sales experience in a call center/contact center environment. **Skills**: - Proficiency in Microsoft Office and customer service software. - Good understanding of management practices and techniques. - Excellent leadership and interpersonal skills. - Excellent English verbal and written communication skills are required. - Strong organizational skills. - Must adapt positively to changes related to work processes, department structure, environment, and technology. - Involves simultaneous use of a telephone headset, and PC/keyboard. - Must be goal oriented, tenacious, and self-starter with a keen sense of urgency. - Strong written and verbal communication skills with a keen attention to detail. **Benefits**: Monday-Friday 7:00am-4:00pm (No Weekends. No Evenings). $30,000.00 - $35,000.00 take home per month + Monthly Bonus Pay: $30,000.00 - $35,000.00 per month Work Location: In person