Technical Business Analyst

**About Gluo**

Gluo, an Orium Company, is a leading eCommerce agency with over 20 years in the market. We implement ecommerce platforms, payment gateways, search engines, content management systems, ERPs, and CRMs. Additionally, we develop new commerce functionalities from scratch.

We specialize in Headless and Composable Commerce. We create flexible, connectable, and scalable stores that enhance your user experience.

We're a remote company based in Mexico, and our team of 100+ brings together strategists, architects, designers, and developers to craft innovative digital experiences.

**About the Opportunity**

**Responsibilities**
- **Requirements Gathering and Analysis**:Investigate business needs and translate them into technical requirements. Participate in workshops and meetings to capture user stories and acceptance criteria.
- **Solution Design**: Work closely with the Product Manager and technical team to capture solutions that leverage Orium's expertise in MACH architecture, ensuring they meet the client's business objectives.
- **Agile Collaboration**:Actively participate in all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Contribute to backlog refinement and prioritization.
- **Documentation and Communication**: Maintain comprehensive documentation of requirements and specifications. Communicate effectively with both technical team members and non-technical stakeholders to ensure alignment and understanding.
- **Problem-Solving**:Identify project risks and dependencies, proposing effective solutions to mitigate risks and resolve issues. Drive continuous improvement within the team and the broader organization.
- **Client Support and Triage**:Facilitate requirements gathering and prioritization for long-term Support clients, ensuring their needs are met efficiently and effectively.
- **Market Awareness**:Stay informed of the latest trends in composable commerce, MACH architecture, and agile methodologies.

**Skills and Qualifications**
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 3 years of experience as a Business Analyst, with at least 1 year in a technical capacity within an agile environment.
- Strong understanding of e-commerce, retail, and composable commerce concepts.
- Proficiency in documenting requirements and using tools such as JIRA, Confluence, or equivalent.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication and interpersonal skills, with the ability to engage effectively with both technical teams and business stakeholders.
- Fluent in both Spanish and English (written and verbal), essential for managing cross-regional projects and working with diverse stakeholders across the Americas
- Familiarity with MACH architecture (Microservices, API-first, Cloud-native, and Headless) is highly desirable.
- Agile/Scrum certification is a plus.

**Is this Role a Fit for You?**

You'll find fulfillment in the role if you:

- Enjoy working closely with clients to understand their needs, translating their business requirements into actionable technical solutions.
- Are skilled at bridging the gap between technical teams and non-technical stakeholders, ensuring alignment and mutual understanding.
- Value teamwork and believe in driving continuous improvement to help your team and organization deliver exceptional results.

**Something else**

We care a lot about our culture and the people who are part of the team, so there are certain characteristics we look for in each person.
- Ability to express ideas
- Work under pressure
- Results oriented
- Leadership
- Effective communication skills
- Problem solver
- Proactivity
- Responsibility
- Commitment
- Honesty
- Kindness
- Organizational skills
- Teamwork
- Taste for learning new technologies
- Ability to work independently and in a team
- Self-study and research

**Benefits and Perks**

Why work with us?

We are an agency that cares about your well-being, where we value quality of life and trust, so we work on a responsibility-freedom scheme.

Home office - You will work from home.
- You will have fun and have good times together with extraordinary colleagues.
- You will work towards goals and objectives.
- You set the development and professional growth, we support you.
- You decide where you want your career to go and we grow together.
- Benefits of law.
- Benefits ABOVE the law. Cool work environment, with happy people
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We want to hear from you

LI-Remote