Customer Service Learning Coordinator
hace 2 semanas
**Description**
Customer Service Learning Coodinator
The Business HR Support (BHRS) Capability is a newly created team that will advance the global HR operating model by bringing together the work defined in the service catalog through enhancements in process, technology and new support capabilities that will reduce the barriers that prevent Business HR from focusing on strategy and cultivating an MBM culture. This team is a part of the Global HR Solutions organization in Koch Global Services (KGS).
What You Will Do
Customer Service Learning Coordinator will have Ensure new employees and contractors have the appropriate access and equipment necessary on their first day, Own the development of content, structure, delivery and follow up for New Hire Training to ensure new IT/HR agents are prepared to be successful.
- Provide coaching on soft skills necessary for agents to excel in job duties.
- Partner with Service Center leaders across the globe to facilitate a Global Learning Experience in multiple delivery methods.
- Partners with SME to create training, new products and technology.
- Ensure all documented procedures are followed pertaining to compliance and security processes.
- Management of transition knowledge and processes (Spanish and English.)
- Quality assurance audit for Guadalajara facility.
- Feedback process and Improvement implementation.
- Creation of Quality assurance reports and indicators.
**Requirements**:
- Experience in a business related role (HR, training, coaching) working in a team environment, building relationships and executing results.
- Experience using the Microsoft Office suite of products to collaborate, create presentations, develop and manipulate spreadsheets, and develop communications.
- Experience in a fast-paced work environment where you had to manage multiple, often conflicting, priorities.
What will put you ahead
- Experience in a human resources role such as training new hires, creating content and training material, quality assessments and feedback.
- Experience researching, troubleshooting and resolving consumer issues
- Experience working in a shared services organization in an execution-focused role
-
Customer Service Learning Coordinator
hace 2 semanas
El Salto, México Koch Business Solutions A tiempo completo**Description**Customer Service Learning CoodinatorThe Business HR Support (BHRS) Capability is a newly created team that will advance the global HR operating model by bringing together the work defined in the service catalog through enhancements in process, technology and new support capabilities that will reduce the barriers that prevent Business HR from...
-
Learning Specialist, Amazon Logistics Learning Team
hace 2 semanas
El Salto, México Amazon A tiempo completoDESCRIPTIONThe Delivery Station Learning Coordinator works with operations managers, area managers, production assistants to coordinate all associates onboarding activities for the site.Constantly improves the long-term capabilities of the area to which the Learning Coordinator is assigned.This position has a high level of program administrative...
-
Learning Specialist, Amazon Logistics Learning Team
hace 3 semanas
El Salto, México Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completoHigh School Diploma or equivalent - English intermediate B1+ - 2+ year of experience in TrainingThe Delivery Station Learning Coordinator works with operations managers, area managers, production assistants to coordinate all associates onboarding activities for the site. Constantly improves the long-term capabilities of the area to which the Learning...
-
Customer Service
hace 6 días
El Salto, México EVC Consultores A tiempo completoImportante empresa de giro Metal Mecánica ubicada en EL SALTO, busca talento para Integrar a su equipo de trabajoATENCIÓN A CLIENTES / CUSTOMER SERVICE- Ingeniero Industrial, Mecánico, Administración o afín- Manejo de Excel avanzado (tablas dinámicas, macros, condicionales, fórmulas, reportes)- Inglés Avanzado- Experiência como Customer Service,...
-
Customer Service Representative
hace 2 semanas
El Salto, México Alfa Talent A tiempo completoCUSTOMER SERVICE REPRESENTATIVE**Requisitos**- Experiência en customer service- Inglés Avanzado- Licenciatura terminada o en último semestre- Disponibilidad de rotar turnos- Excel intermedio**Ofrecemos**Fondo de ahorroSeguro de vidaSeguro de gastos médicos mayores familiarSeguro dental y visualVales de despensaAguinaldoTipo de puesto: Tiempo...
-
Customer Service Representative
hace 2 semanas
El Salto, México Mass Precision A tiempo completo**About Us**: MASS Precision Inc. is a global manufacturer with over 30 years of experience excelling in the custom contract manufacturing of electronic chassis, frames, fabrications, and turn-key electro-mechanical assemblies built to customer specifications. MASS Precision Inc. manufactures medical devices and military electronics for some of the largest...
-
Customer Service Analyst
hace 2 semanas
El Salto, México Geodis A tiempo completoWe are an important logistics company that specializes in providing 4PL services to our clients, one of which is a distinguished leader in the technology field.We are looking for:Customer Service Analyst**Requirements**:- Bachelor / University Degree in International Business, Industrial Engineering or related- 2-3 years in Whs Customer Service- Advanced...
-
customer service
hace 1 semana
El Salto, México Mannesmann Precision Tubes Mexico A tiempo completoOferta de Empleo: Customer Service - Sector Automotriz.Estamos buscando un profesional apasionado y comprometido con la calidad y la innovación para unirse a nuestro equipo en El Salto, Jalisco. Como Ejecutivo de Customer Service, tendrás la oportunidad de coordinar las actividades que garanticen la atención y el cumplimiento a los requerimientos de...
-
Bilingual Customer Service
hace 1 semana
El Malecón, México LACSA LABORATORIOS A tiempo completo**Responsibilities and FunctionsCustomer Support**: - Efficiently resolve issues, ensuring customer satisfaction with prompt and effective solutions. **Interaction Documentation**: - Maintain accurate records of all customer interactions for future reference and follow-up. - Log inquiries, complaints, and resolutions in the company’s CRM...
-
Customer Service Representative
hace 6 días
El Salto, México Mass Precision, Inc. A tiempo completo**Education/Experience**: - Excel and powerpoint knowledge - 5+ years in Customer Service with excellent communication skills. - Bachelor’s Degree (preferred) - English speaking (preferred) - Manufacturing experience is a plus. - Epicor knowledge is a plus. **Standard Job Tasks and Responsibilities**: - Communicate with customers in response to new...
