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hace 2 semanas
We help our customers to automate front-office tasks, streamline customer communications, and boost their online reputation.
**Main activities and responsibilities**
Answer Customer / Technical / Billing Support Calls
Contact Businesses or Private Individuals by Phone occasionally (outbound calls)
Submit Trouble Tickets
Assist with Heavy Data Entry
Provide Assistance to Direct Supervisor
Other general office duties
**Skills and requirements**
Attention to Detail
A strong attention to detail
Strong technical background, including troubleshooting skills
Experience with troubleshooting and problem diagnosis
Excellent communication skills (both oral and written), including the ability to explain very technical concepts in layman’s terms
Possess the ability to multi-task and prioritize tasks according to urgency and importance while remaining calm and focused
Experience in operating in a ticket based support system
Some administration experience with either Linux or Microsoft Windows.
Demonstrated experience in working directly with customers in a non-scripted technical environment
Windows OS environment skills (XP, Vista, 7, 200X Server)
Degree in or Current Computer Science, Information Science or Technology major or related degree/major
- Preferred Skills:
Mac OS environment familiarity (A PLUS BUT NOT NEEDED)
Experience with remote connection tools (ie: LogMeIn, WebEx, Join.me)
Technical writing experience
Various database technology skills (such as MS SQL Server) a plus
Security and Networking experience a plus
Salesforce and Jira experience a big plus
**Salary**: From $12,260.00 per month
Work Location: One location
