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Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
The Customer Care Associate II is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and agent/carriers by providing detailed information on their insurance requirements & needs, provide next step instructions, de-escalate calls, process complaints and handle insurance disbursements.
**Key Responsibilities**:
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
- Handles inbound telephone calls from borrowers, agents, and carriers related to property insurance in order to resolve customer inquiries & needs
- Meets and maintains availability standards, schedule adherence and attendance guidelines
- Navigates & updates system of records and notates system as required
- Assists answering questions in the help channels
- Receives cross training to assist different client queues
**Education**:
- High School Diploma or GED
**Experience**:
- 1-2 years experience
**Education & Experience (in lieu)**:
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Start Date : January 31st 2025
At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
**Good Hands. Greater Together.**
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