Ngls Customer Care Inbound

hace 4 semanas


Tijuana, México Integon A tiempo completo

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.The Customer Care Associate II is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and agent/carriers by providing detailed information on their insurance requirements & needs, provide next step instructions, de-escalate calls, process complaints and handle insurance disbursements.**Key Responsibilities**:- Delivers timely, accurate customer service ensuring the highest level of satisfaction- Handles inbound telephone calls from borrowers, agents, and carriers related to property insurance in order to resolve customer inquiries & needs- Meets and maintains availability standards, schedule adherence and attendance guidelines- Navigates & updates system of records and notates system as required- Assists answering questions in the help channels- Receives cross training to assist different client queues**Education**:- High School Diploma or GED**Experience**:- 1-2 years experience**Education & Experience (in lieu)**:- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.Start Date : January 31st 2025At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.**Good Hands. Greater Together.**Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.


  • Ngls Customer Care

    hace 2 semanas


    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements. Key...


  • Tijuana, México Integon A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...

  • Ngls Wfh 12/09/2022

    hace 4 semanas


    Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**:The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer serviceregarding property insurance.Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls andprocess complaints and handle insurance disbursements.**Essential...

  • Ngls Wfh 11/04/2022

    hace 1 semana


    Tijuana, México Integon Service Co. A tiempo completo

    **Primary Purpose**:The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer serviceregarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls andprocess complaints and handle insurance disbursements.**Essential...


  • Tijuana, México Lingble A tiempo completo

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  • Tijuana, México Integon Service Co. A tiempo completo

    The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoringrepresentatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievementof department quality and productivity standardsKey Responsibilities:Coach and develop customer...

  • Customer Care Team Lead

    hace 4 semanas


    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary:The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standardsKey Responsibilities:- Coach and...


  • Tijuana, México Allstate A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...


  • Tijuana, México Allstate A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...


  • Tijuana, México Allstate A tiempo completo

    Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of...