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Customer Experience Analyst

hace 2 semanas

Tlaquepaque, México Hewlett Packard A tiempo completo

**Job Summary**
- This role is responsible for managing the order entry process, maintaining customer records and CRM data. Identifies process improvements, and offers support to the sales team. Analysis information received in order to process and deliver correct results to Sales Team. The role facilitates communication with internal and external stakeholders throughout the sales cycle while addressing and integrating customer feedback.

**Responsibilities**
- Analise requests received to confirm information is correct to process them and be able to provide a resolution with accuracy and within SLA. Manages the order entry process ensuring accuracy, SLA commitment and works with various departments to fulfill customer orders.
- Maintains and updates customer records and sales-related information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.
- Maintains and updates sales-related documentation.
- Identifies areas for process improvement within the sales support function and works with the team to implement changes.
- Provides support to the sales team by addressing inquiries, resolving issues, and assisting with sales-related tasks.

**Education & Experience** Recommended**
- Four-year Degree in Sales, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 0-2 years of work experience, preferably in customer support, sales operations, sales support, people management, or a related field.

**Knowledge & Skills**
- Administrative Support
- Cold Calling
- Customer Relationship Management
- Customer Support
- SAP Applications

**Cross-Org Skills**
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
- Customer Centricity
- Able to work in a changing environment
- Flexible
- Sense of urgency

**Impact & Scope**
- Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

**Complexity**

**Disclaimer