Customer Experience Supervisor

hace 6 días

Tlaquepaque, México W.W. Williams Company A tiempo completo

**About the Company**:
W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams Companies make up one of the nation's largest sales and service providers of industrial power products with an extensive network of 44 facilities employing more than 515 service technicians. It offers service and repair, OEM product sales, and supply chain management solutions. Its products and service offerings include diesel engines, transmissions, bumper-to-bumper truck repair, transport refrigeration, power generation systems, and supply chain logistics services.

**Opportunity Summary**:
Customer Experience Supervisor is responsible for assisting in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change and control of service activity to ensure all work scheduled is performed to the customer's satisfaction. Compensation is negotiable based on qualifications; targeted range is $60,000 to $65,000 annually.

**Job Duties**:

- Assist customers with setting service appointments, keeping our clients informed of the status of their vehicles in for service.
- Open and close work orders in a timely manner.
- Research vehicle recalls, services and repair information with manufacturers' websites.
- Able to sell needed vehicle maintenance and repairs in an honest, ethical, courteous, and professional manner.

**Work Experience and Qualifications**:

- 3+ years' experience with heavy duty dealership and/or diesel service environment.
- Strong working knowledge of dealer business systems (e.g., ADP Dealer System).
- Strong written and verbal communication skills.
- Strong customer service skills.
- Computer and software skills including Microsoft Office Suite.

**Employee Rewards and Benefits**
- 8 Paid Holidays and 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental and Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth and Leadership Opportunities

When you join the **W.W. Williams** team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair and parts industry, **W.W. Williams** offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.

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