Consumer Relations Specialist

hace 2 semanas

Ciudad de México Reckitt A tiempo completo

**_¿Do you want to be the voice of the consumer inside Reckitt? JOIN OUR TEAM_**

We´re looking for someone with **great interest to impact the company through consumer management and has senior experience in digital channel management (social networks/ ecommerce)**

**Objective**: Monitor **e-commerce and social media ensuring consumer experience **with RB products shared on those channels are captured, addressed and solved.

**Responsibilities**: Is responsible to manage all consumer contacts to drive:

- Positive consumer experience and engagement
- Brand building and consumer advocacy
- Insights and business growth
- Efficiency and compliance
- Protect reputational brand addressing consumers contacts in effective manner
- Create competitive advantage exceeding consumer expectations.

**Minimum requirements**:

- 3-5 years of experience supervising or coordinating consumer services and/or consumer relations activities.
- 3-5 years of experience in digital channels: Experience with handling social media and/or ecommerce contacts.
- **Honest and great interest in the consumer.**:

- Professional profile: Marketing, Business Administration, Communications degree, among others.

**Equality**:
At Reckitt, we recognise that in real life, great people don’t always ‘tick all the boxes’. That’s why we hire for potential as well as experience. Even if you don’t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. Come and join a team whose purpose is to protect, heal and nurture in the relentless pursuit of a cleaner and healthier world.

All qualified applicants to Reckitt will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.

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