Enterprise Customer Success Executive
hace 3 días
Creatio is a leading provider of business process automation and CRM solutions. We empower our customers with the freedom to own their automation through our unique low/no-code composable architecture.We are looking for an experienced Enterprise Customer Success Executive to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with clients across the LATAM region, serving as a trusted advisor to key stakeholders, including C-level executives.We pursue excellence in everything and have a lot of fun along the way.What you’ll be doing: Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment across the LATAM region.Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.Control and audit delivery processes in implementation projects for customers, identify early red flags to prevent delivery and launch-related issues.Help customers achieve their desired outcomes, value realization, and high ROI.Grow customer's portfolio through zero churn and active cross and up-sales.Maintain higher than industry average NPS score. Key Qualifications for Success: Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in LATAM.Customer-centric expert with a track record in delivering customer success.Fluent in Spanish and English — both verbal and written with executive-level communication.Desire to learn and adapt fast according to a changing market environment.Experience working with CRM, BPM, LC/NC solutions will be a preference.What to expect from us: A leading company in a fast-growing environment with a focus on making our clients successful.Powerful, mature, and award-winning Low-Code product (a Leader in Gartner Quadrants and Forrester report).A developed partnership network in Latin America and globally of leading system integrators.A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.A culture of genuine care, ownership, dedication, and high standards (learn more here).A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.Competitive pay and paid leave options for life-qualifying events, sickness, etc.
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