Visa Assistant

**Overview**:
Hiring Path:

- Open to the public

Who May Apply/Clarification From the Agency:
For USEFM - FP is 07. Actual FP salary determined by Washington D.C.
- All Interested Applicants / All Sources

Security Clearance Required:
Public Trust - Background Investigation

Appointment Type

Permanent

Appointment Type Details:
Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The work schedule for this position is:

- Full Time (40 hours per week)

Supervisory Position:
No

Relocation Expenses Reimbursed:
No

**Duties**:
The Nonimmigrant Visa (NIV) Assistant performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) services, in accordance with the NIV unit’s standard operating procedures and established visa processing guidelines. Incumbent performs data-entry, document review, correspondence, passport manifesting, visa printing, and other general office work. Customer service focus is essential in a visa unit that addresses applicants in person daily. The position requires a high-level of attention to detail to spot trends or potential issues and escalate those as necessary. The job holder is fully cross trained to function in any role as required by visa demand and scheduling.

**Qualifications and Evaluations**:

- Requirements:
EXPERIENCE:

- Education Requirements:
Completion of High School is required.
- Evaluations:
LANGUAGE:
English - Good working knowledge is required. This may be tested.

Spanish - Good working knowledge is required. This may be tested.

**To meet the English and Spanish language requirement for this position**:

- **
- Stratcomm U.S. Mission to Mexico English Test (Min. score for Good Working Knowledge is 66%)
- TOEIC Listening & Reading (Min. score for Good Working Knowledge is 655). Information of a local test center: TOEIC Standard Testing Services, Gauss 9 Int 201-A, Col. Anzures, C.P. 11590, Del. Miguel Hidalgo, México. Tel. (55) 5540-3555 - (55) 5540-3959. The test's fee is the applicant's responsibility.
- TOEFL ITP ( Min. score for Good Working Knowledge is 520).
- TOEFL IBT (Min. score for Good Working Knowledge is 68).
- IELTS (Min. score for Good Working Knowledge is 6.0).
- Cambridge CEFR (Min. score for Good Working Knowledge is B2).
- Duolingo (Min. score for Good Working Knowledge is 90).
- FSI/ILR (Min. score for Good Working Knowledge is 2).
- Stratcomm U.S. Mission to Mexico **Spanish Test** (Min. score for Fluent level is 66%)
- Anglo Eucativo CEFR (Min. score for Fluent level is B2)
- FSI Foreign Service Institute /ILR Inter-Agency Language Roundtable (Min. score for Fluent level is 3).

SKILLS AND ABILITIES: Intermediate knowledge of Microsoft Word and Outlook, and basic knowledge of Microsoft Excel and Power Point is required. This may be tested.

**EQUAL EMPLOYMENT OPPORTUNITY (EEO)**: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
- Qualifications:
All applicants under consideration will be required to pass medical and security certifications.

**Benefits and Other Info**:

- Benefits:

- Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Guadalajara may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.
- Other Information:
For the current COVID-19 Requirements please visit the following link.

HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights**
- IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

**This level of preference applies to all Foreign Service emp