Supply Chain Systems Specialist

**Purpose Statement**:Provide direct Supply Chain System development support as well as systems and operational oversight. Development environments include IBM Cognos TM1, Cognos/Microsoft BI, Oracle/JDE, MS Access, MS Excel, Kinaxis Rapid Response, SQL Server, and integration between them.

**Key Job Accountabilities**:

- Customer Service Excellence: Support related supply chain departments in the analysis of supply chain solutions to meet the business requirements of new and existing customers.
- End User Support: Provide daily oversight and operational management of Supply Chain Analysis systems. Run tasks to complete required processing in support of end users and Plexus’ Global Supply Chain.
- Supply Chain Systems Support: Support the development, execution and maintenance of Supply Chain Systems such as OPDM, OPDM Lite, ISLM, Rapid Response, and related subsystems. Analyze supply chain data to make recommendations for systems enhancement.
- System Documentation: Maintain accurate documentation of all Supply Chain Systems to a level sufficient to recreate the systems in part or in whole to current operating version.
- Systems Training: Train the organization to use Supply Chain related tools and concepts. Create necessary training documents to document standard processes and procedures involved in the day to day use of the system. Provide training to those who will need to be able to properly use and/or execute tasks using the system.

**Additional Accountabilities**:

- On a self-directed basis complete design and development work within system environment to achieve design system goals for information retrieval, presentation, speed and accuracy.
- Maintain and publish performance measurement tools, metrics, and dashboard in the various tools including Excel, Cognos, and Access.
- Develop and manage the Supply Chain website as a means for distributing reports and performance metrics as well as a source for presentation and training documents.
- Understand and be able to explain the implications of demand variability, the use of demand variability analysis, and related statistical components. Examples are standard deviation over lead time, ROP and ROQ calculations, Safety Stock calculations, service levels and z-score multipliers, variability vs flexibility.
- Travel to sites for hands-on management of projects and exposure to day-to-day operational aspects of supply chain methods and general site level practices.
- Minimal travel may be required to meet the needs of the business (estimated 10%).
- Additional duties as assigned.

**Education/Experience Qualifications**:

- A minimum of a Bachelor’s degree required; a Bachelor's degree in Supply Chain Management, Operations, Engineering, or Information Technology is preferred.
- Three (3) years of related experience is required; Five (5) or more years of related experience is preferred.
- Certification or evidence of training/experience in IBM/Cognos BI and TM1 development desired.
- Experience with Kinaxis Rapid Response desired.

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

**Other Qualifications**:

- Understanding of relational and multi-dimensional databases and structures and familiarity with SQL syntax and querying.
- Fluent in MS Office products including, Excel, Access, PowerPoint, Visio.
- Independent thinking and sound judgment.
- Strong ability to handle multiple projects or tasks while effectively prioritizing to meet deadlines.
- Self-motivated with the ability to follow through on assignments with little to no supervision.
- Customer-focused and service-oriented.
- General office equipment and materials.

**Work Environment**:

- The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.
- This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform._