Young Professional) Customer Renewals Executive

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Key Areas of Responsibility and Tasks

In the Customer Renewals Center, our people and our culture are central to our success Customer Renewals

Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer

negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a

growing, impactful, and supportive team, the Customer Renewal Center is the place for you

As a Customer Renewals Executive (CRE), you are responsible for delivering end-to-end renewal execution

through partnership with the extended SAP account team. You are responsible for interfacing reactively with low
- touch volume partners on SAP’s behalf to negotiate commercial terms and drive incremental revenue.

You will be responsible for representing SAP and will be empowered to know all internal process-related phases

revenue management principles that are key to SAP’s growth. We promote a culture of open dialogue and

continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the

business.

Renewal Execution Tasks:

- Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product

portfolio and entitlement metrics, and support on transactional steps related to renewals and

replacements.
- Leverage internal SAP networks to navigate cross-functionally and regionally.
- Possess knowledge of SAP Cloud Terms and Conditions.
- Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.
- Knowledgeable in commercial metrics and forecasting principles.
- Engage with partners and SAP account team reactively to address their renewal needs.
- Manage volume pipeline to ensure the proper automation and digitalization of the renewals.

The Customer Renewal Center’s mission is to reach #Quest4Zero each quarter: ZERO churn, ZERO lost, and

ZERO slipped renewals. We look forward to talking with YOU about how you can build this culture of success

with us

Requirement for individuals to be located within CRC Service Delivery Center(s) and adhere to SAP’s

Return-to-Office policy.

Experience & Educational Requirements

Experience & Language Requirements
- Experience in a customer/partner facing role with ability to influence different stakeholders using strong

relationship and communication skills.
- Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.
- Ability to work through multiple SAP commercial software systems.
- Proven ability to organize and prioritize tasks while being process oriented.
- Communicate clearly both orally and in written form and proven ability to build strong relationships.
- Spoken and written English and Spanish. Portuguese is optional.

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 429712 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.