Call Center Customer Service Representative

hace 5 horas

Atizapán de Zaragoza, México Experience IT A tiempo completo

**Key Responsibilities**:

- Provide accurate and timely solutions to customer inquiries, complaints, and requests.
- Escalate incidents to specialized areas when necessary.
- Maintain updated records of customer interactions in the CRM system.
- Meet performance metrics (call handling time, quality assurance, customer satisfaction, etc.).
- Follow company protocols and customer service policies.

**Requirements**:

- **Advanced English (spoken and written, B2+/C1 or higher).**:

- Previous experience in call center or customer service (preferred).
- Basic/intermediate knowledge of MS Office and CRM systems.
- Strong communication skills, active listening, and empathy.
- Availability to work in rotating shifts (depending on operations).
- Education: High school diploma or technical/college degree (preferred).

**Core Competencies**:

- Customer orientation.
- Problem-solving skills.
- Ability to work under pressure.
- Adaptability and quick learning.
- Teamwork.

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $13,500.00 al mes

Beneficios:

- Seguro de gastos médicos mayores
- Vales de despensa

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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