Software Engineer/customer Service
hace 2 semanas
**Requirements**:
- L1 and L2 technical support
- Assist and support customers with web integrations.
- PHP, HTML, and CSS troubleshooting.
- Diagnose and troubleshoot problems of e-commerce platforms.
- Make recommendations for improvement and innovation.
- Analyze system specifications and translate system requirements to manageable and measurable tasks.
- Develop web pages for customers (Front and back).
- Integrating web pages with e-commerce platforms
- Conduct virtual training sessions for clients.
- Passion for providing outstanding customer service.
- Process analysis and development expertise.
- Exceptional presentation and interpersonal skills.
- Strong verbal and written communication skills.
- Ability to present ideas in a neat, user-friendly way.
- Desire to learn new technologies and proactiveness.
- Demonstrated ability to work collaboratively and cross-organizationally with a diverse team.
**Qualifications (Must have)**:
- 2+ years of experience in technical support.
- Knowledge to develop in HTML, CSS.
- Customer service-oriented.
- Strong English (written and verbal).
- Quickly and accurately identify, quantify, and permanently resolve problems.
**Preferred skills**:
- Knowledge of e-commerce platforms such as Shopify, WordPress, etc., is a plus.
- Javascript.
- Proven ability to quickly learn all aspects of technical software products.
**Salary**: $20,000.00 - $25,000.00 per month
**Experience**:
- HTML: 2 years (preferred)
- CSS: 2 years (preferred)
**Language**:
- Inglés (required)
Work Location: Remote
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