Technical Support Engineer

hace 5 días


Desde casa, México Datalogics A tiempo completo

**Technical Support Engineer**
- **Up to 2.150 USD per month**:

- **Fully Remote**:

- **Full-time**:

- **B2B contract**

Are you a skilled Technical Support Engineer with a passion for innovation and AI?

**Requirements**:

- Bachelor’s degree in Computer Science or a related field (or equivalent hands-on experience).
- At least 3 years of experience in a technical support role, specializing in software and network-related issues.
- Proficiency in software and network troubleshooting.
- Familiarity with ticketing systems like Zendesk or Jira.
- Basic understanding of coding languages such as Python, Java, or JavaScript.
- Experience with IDEs like VSCode or JetBrains (IntelliJ) is preferred.
- Ability to reproduce customer issues and collaborate with engineering teams.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication abilities.
- Customer-focused approach to delivering exceptional support.
- Ability to work independently and collaboratively in a fast-paced environment.
- Patience and empathy when assisting users with technical issues.

**Responsibilities**:

- Troubleshoot and resolve software and network connectivity issues.
- Log customer interactions and solutions using a ticketing system (e.g., Zendesk).
- Escalate complex technical issues to senior support or engineering teams.
- Stay informed on product updates and advancements.
- Contribute to the creation of knowledge base articles and internal documentation.

Pay: $30,656.25 - $43,940.63 per month

Work Location: Remote



  • Desde casa, México Datalogics A tiempo completo

    **Technical Support Engineer**- **Up to 2.150 USD per month**:- **Fully Remote**:- **Full-time**:- **B2B contract**Are you a skilled Technical Support Engineer with a passion for innovation and AI?**Requirements**:- Bachelor’s degree in Computer Science or a related field (or equivalent hands-on experience).- At least 3 years of experience in a technical...


  • Desde casa, México Red Hat Software A tiempo completo

    About the job:The Red Hat Ansible Support Engineering team is looking for a Technical Support Engineer with a background in IT automation technologies to join us in Mexico.In this role, you will help customers resolve technical issues with the deployment and use of the Red Hat Ansible Automation Platform suite of solutions, which includes automation...


  • Desde casa, México acre security A tiempo completo

    Position: Technical Support Engineer Location: Mexico (Remote) Employment Arrangement: This role will be employed via an Employer of Record (EOR) in Mexico, in accordance with local employment laws. Move Security Forward with Acre Are you passionate about transforming the future of security? Do you thrive in a collaborative, innovative environment where your...


  • Desde casa, México iMin A tiempo completo

    **Main Duties and Responsibilities**:Territory in charge: Latam + Europe region**Pre-Sales**:- Conduct quality product training and technical guidance to customer to resolve technical problems- Build quality relationship with customers and managers- Provide in house technical support to sales staff- Leading the design of the program for the customer-...


  • Desde casa, México iMinTech A tiempo completo

    Main Duties and Responsibilities: Territory in charge: Latam + Europe region Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer -...


  • Desde casa, México iMin A tiempo completo

    **Main Duties and Responsibilities**: Territory in charge: Latam + Europe region **Pre-Sales**: - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the...


  • Desde casa, México FOGATTI INC A tiempo completo

    Key Responsibilities: 1. Providing expert technical support for our range of water heaters and air conditioner - Troubleshooting and resolving customer issues in a timely and efficient manner. 2. Collaborating with our engineering and product development teams to improve product performance and reliability. 3. Maintaining up-to-date knowledge of industry...


  • Desde casa, México Superstaff A tiempo completo

    Technical Support Engineer (Path to Engineering) Location: Remote (Preference for Monterrey, MX) Compensation: $2,500 USD / Month (Gross) Language: Advanced English (C1/C2)The opportunity We are a high-growth startup composed of A-players. We are looking for an extremely sharp, obsessive, and high-energy problem solver to join our core team.This is not a...


  • Desde casa, México Cerby A tiempo completo

    At **Cerby** we believe security is everyone’s business. Collaborating across your apps doesn’t need to be chaos. We are a mission-critical cybersecurity company that empowers your teams to operate securely and control their apps completely. We’ve built our product on the idea that teams deserve autonomy over their work apps. It turns out that why they...


  • Desde casa, México Cerby A tiempo completo

    At **Cerby** we believe security is everyone’s business. Collaborating across your apps doesn’t need to be chaos. We are a mission-critical cybersecurity company that empowers your teams to operate securely and control their apps completely. We’ve built our product on the idea that teams deserve autonomy over their work apps. It turns out that why they...