Technical Support Engineer

hace 4 semanas

Desde casa, México Red Hat Software A tiempo completo

About the job:The Red Hat Ansible Support Engineering team is looking for a Technical Support Engineer with a background in IT automation technologies to join us in Mexico.In this role, you will help customers resolve technical issues with the deployment and use of the Red Hat Ansible Automation Platform suite of solutions, which includes automation controller and automation execution environment. You'll stage simulations in a lab environment to assist with problem identification and the verification of problem resolutions and you’ll perform escalation of bugs identified in simulation or reproduction testing for the development and quality engineering (QE) teams.What you will do:- Address and resolve customer issues regarding Red Hat Ansible Automation Platform to include Tower (controller) and Ansible Engine (core) via the ticketing system- Investigate and troubleshoot technical issues and provide solutions to problems to customers- Create and carry out testing strategies to reproduce a wide variety of customer environments regarding issues and bugs found with Red Hat Ansible Tower and Red Hat Ansible Engine- Work with customers to migrate, upgrade, and maintain Red Hat Ansible Tower- Contribute regularly to the global Red Hat knowledge management system- Exceed customer expectations by providing outstanding customer experience- Regularly collaborate with in-house support engineers and developers to produce creative solutions and improve customer satisfactionWhat you will bring:- 2+ years of Linux systems administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases; experience with Red Hat Enterprise Linux (RHEL) is preferred- Experience as a technical support or development engineer, preferably within an enterprise environment- Ability to set up replication scenarios for customer issues and ability to identify patterns and understand the broader context- Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation- Experience with enterprise data center environments and datacenter operations- Experience with cloud technologies, like Amazon Web Services (AWS), EC2, Red Hat OpenStack Platform, Microsoft Azure or VMware- Outstanding written and verbal English communication skillsThe following will be considered a plus:- Experience with Ansible Automation Platform, Tower or Core- Scripting or programming experience in languages like Bash, Python, Java, or Ruby- Experience with open source communities via mailing lists, bug reports, patches, etc.- Bachelor's degree in computer science, computer engineering, or technology-related disciplineLI-JR1LI-REMOTE

  • Technical Support Engineer

    hace 1 semana

    Desde casa, México iMinTech A tiempo completo

    Main Duties and Responsibilities: Territory in charge: Latam + Europe region Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer -...

  • Technical Support Engineer

    hace 7 días

    Desde casa, México FOGATTI INC A tiempo completo

    Key Responsibilities: 1. Providing expert technical support for our range of water heaters and air conditioner - Troubleshooting and resolving customer issues in a timely and efficient manner. 2. Collaborating with our engineering and product development teams to improve product performance and reliability. 3. Maintaining up-to-date knowledge of industry...

  • Technical Support Engineer

    hace 2 semanas

    Desde casa, México EPAM Systems, Inc. A tiempo completo

    We are seeking a skilled and proactive **Technical Support Engineer**to join our dynamic IT team.This role requires a problem-solving mindset and technical expertise to ensure smooth operations across our IT infrastructure. You will be instrumental in diagnosing issues, implementing scalable solutions, and driving automation to support organizational...

  • IT Support Engineer

    hace 2 semanas

    Desde casa, México Definity First A tiempo completo

    We are seeking a highly skilled and motivated **IT Support Engineer** to join our team. As a **remote position** based in **México **&** LATAM**, you will play a crucial role in troubleshooting and providing technical support to our customers. If you are a self-motivated individual with a passion for technology and excellent communication skills, we invite...

  • Technical Support L3

    hace 3 semanas

    Desde casa, México KOUD A tiempo completo

    **What will you do in this role?**As a **Level 3 Support Engineer**, you will be the first line of defense for critical production environments. Your mission will be to ensure operational stability, resolve complex incidents, and optimize support processes. You will be part of a team of highly skilled engineers who tackle technical challenges on a daily...

  • Senior Technical Support Engineer

    hace 1 semana

    Desde casa, México EPAM Systems, Inc. A tiempo completo

    We are seeking a highly skilled **Senior Technical Support Engineer** to join our IT Corporate Systems team and play a critical role in driving operational efficiency through advanced IT solutions. This position requires a combination of strategic insight, technical expertise, and a proactive approach to resolving complex challenges, while collaborating...

  • Technical Support Engineer

    hace 1 semana

    Desde casa, México EPAM Systems, Inc. A tiempo completo

    **Responsibilities** - Diagnose and troubleshoot MacOS and related system issues to ensure mínimal disruption - Resolve complex hardware, software, and networking challenges efficiently - Collaborate with cross-functional teams to understand business processes and IT needs - Implement and maintain scalable IT systems and infrastructure solutions - Automate...

  • Senior Technical Support Engineer

    hace 2 semanas

    Desde casa, México EPAM Systems, Inc. A tiempo completo

    We are seeking a skilled and proactive **Senior Technical Support Engineer** to join our dynamic IT team.This role requires a problem-solving mindset and technical expertise to ensure smooth operations across our IT infrastructure. You will play a key role in diagnosing issues, implementing scalable solutions, and driving automation to support organizational...

  • Tier 1 Support Engineer

    hace 2 semanas

    Desde casa, México Definity First A tiempo completo

    We are looking for a **Tier 1 Support Engineer **to join our team. This position is to work **remotely **as a** freelancer**. The Tier 1 Support Engineer will be responsible for providing first-line technical assistance to our clients and internal users. The main goal will be to resolve issues and respond to inquiries related to hardware, software, and...

  • Cloud Support Engineer

    hace 7 días

    Desde casa, México Thales A tiempo completo

    Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000...