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Collection Communications Supervisor
hace 3 semanas
Department Overview:
The Policy & Process department is responsible for establishing and maintaining Collections’ policies up to date with regulatory and strategy changes. We collaborate with and support Operations, Collection leadership teams, and Collection Analytics to align their business processes to company policies through process and system enhancements, drafting/updated procedures, creating internal communications for training support and external customer communications as required.
Overview:
**Responsibilities**:
- Drive collaboration and small-midsize projects between Collections, Marketing, Legal & Compliance, and other supporting functions to launch customer communication campaigns.
- Contribute to establishing and maintaining a centralized framework for customer communications, including monitoring and execution controls.
- Partner with Collection Analytics to test and implement new communication strategies, share campaign deliverability and performance results with Collections leadership team.
- Monitor campaigns dashboards for deliverability rates and escalate when they are outside acceptable standards.
- Process manual letter files with direct mail vendors until transition to automated vendor is complete.
- Cooperate and contributes to operationalizing customer campaigns in partnership with Collections to ensure a positive customer experience.
- Collaborate with team members to build and support a safe and lively environment to thrive professionally and practice ownership of self-development.
- Seek opportunities to improve department processes and identify ways in which communication campaigns can support the reduction of collection default.
- Perform other duties and special projects as assigned by management based on strategy changes and business needs.
Qualifications:
- Bilingual in English and Spanish, professional working proficiency is a must
- Minimum of 3 years’ experience in administrative support, financial services, or project management
- Basic understanding of regulatory requirements that govern financial services, specifically collection practices
- Strong communications skills (written and verbal) with adaptability to different audience to drive influence, accountability, and customer engagement
- Strong attention to detail, organizational skills, and basic project management skills to drive multiple small to mid-size projects in parallel
- Ability to promote an inclusive environment accepting multiple points of view, passionate about finding creative ways to achieve the desired objective
- Demonstrated ability to work on a high-performing team and establish working relationships with stakeholders that influence project outcomes
- Own reliable, high speed internet access with sufficient bandwidth to execute all job responsibilities
- 4-year college degree or equivalent working experience in Collections and financial services industry
- Intermediate to advance proficiency in MS Office products (Word, PowerPoint, Excel, SharePoint, Visio)
- Ability to learn and adapt to team collaboration tools such Confluence, JIRA, & Slack (basic knowledge is a plus)
Company Overview:
**ABOUT OPORTUN**
Oportun (Nasdaq: OPRT) is an A.I.powered digital banking platform that seeks to make financial health effortless for anyone. Driven by a mission to provide inclusive and affordable financial services, Oportun helps its nearly 1.5 million hardworking members meet their daily borrowing, savings, banking, and investing needs. Since inception, Oportun has provided more than $12 billion in responsible and affordable credit, saved its members more than $2 billion in interest and fees, and automatically helped members set aside more than $7.2 billion for rainy days and other needs. In recognition of its responsibly designed products, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India. Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.
We are proud to have been named a “Top Workplace” by the Bay Area News Group for three consecutive years, one of Fast Company’s Most Innovative Companies in the World for 2020 and recognized as one of TIME Magazine’s 2018 Genius Companies Reinventing the Future.
**WORKING AT OPORTUN**
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream
