Customer Service Representative

hace 6 días

San Nicolás de los Garza N L, México RED LOGISTICA A tiempo completo

**Job Summary**

Establishes strong relationships with customers via direct relationships, operator relationships, and supplier relationships. Leads and supports initiatives to improve customer service, reduce costs, and enable logistics efficiencies.

**Essential Functions and Responsibilities**
- Manages all aspects of customer load delivery and inquiries.
- Have inside sales experience.
- Functions as the customer’s single point of contact; coordinates activities with multiple internal departments to minimize customer service issues.
- Responsible for gaining new business and maintaining current business.
- Communicates with customers, carriers, suppliers, and internally in a timely, effective and professional manner.
- Oversees accurate customer systems set-up.
- Maintains/updates budget model tools to ensure customer accuracy.
- Manages daily/weekly/monthly task specific support functions to meet customer needs.
- Responsible for timely resolution of freight claims.
- Develop and manage reports and metrics to customers and suppliers.
- Participates in or leads projects to continually improve systems and procedures.
- Promotes a positive working relationship across the organization and customer network.
- Participates in, provides data for, and owns customer specific month end processes.
- Participates in forecasting and budgeting.
- Approves supplier invoices and manages supplier discrepancies.
- Develops standard operating procedures and trains others on those procedures.
- Multi tasks and determines correct priorities of tasks.
- Maintains satisfactory attendance, to include timeliness.
- Experience multi-tasking in a fast paced, demanding environment.

**Qualifications**
- A minimum of 1 year experience in logistics.
- Bilingual required.
- Effective communication, including writing, speaking and interpersonal communication.
- Quick critical thinking and problem-solving abilities.
- Excellent customer service and client relations skills.
- Keep organization and time management skills.
- Good collaboration and teamwork abilities.
- Ability to work in a fast-paced environment.
- Ability to use computers, software and other technology for inventory and communication purposes.
- Understanding of the supply chain, including common obstacles and effective solutions.

Tipo de puesto: Tiempo completo, Aprendiz

Sueldo: $40,000.00 - $50,000.00 al mes

Tipo de jornada:

- Lunes a viernes
- Turno de 8 horas

Pregunta(s) de postulación:

- ¿Qué nível de inglés consideras que tienes? (Es requisito contar con un inglés AVANZADO)

Lugar de trabajo: Empleo presencial

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