IT Support Trainee

hace 2 semanas

Desde casa, México Espressive A tiempo completo

As one of the hottest enterprise SaaS startups in the Silicon Valley, Espressive's software is designed to maximize end user adoption, while leveraging artificial intelligence to improve productivity and efficiency. We want to provide a user friendly, modern experience to enterprise employees when they are interacting with departments including IT, HR, FACILITY, and many others inside of an enterprise company.

In this role, your key responsibilities will be to:

- Manage, maintain, and repair IT systems.
- Diagnose and repair faults with user’s Apple MacBook’s.
- Configure hardware and software.
- Maintain a high response rate for Barista IT tickets.
- Propose improvements over the current IT infrastructure.
- Maintain compliance for the current IT purchases.
- Assist in compliance and other IT tasks

Required skills:

- Microsoft Office 365 administration
- Team player
- Work under presure
- Good English skills
- This is only a part time job (internship)

About Espressive

Espressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can’t have self-service if employees are not engaged.Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace, delivering a personalized user experience that results in employee adoption rates of 80-85% and reduced help desk call volume of 40-60%.We've raised our series B and are funded by some of the best VCs in the world. We have a highly experienced, small team, led by a CEO and executive team with a proven track record of building successful companies. We have offices in Santa Clara, California, Salt Lake City, Utah and Guadalajara, Mexico.

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