Desktop Support Analyst

hace 2 semanas

Ciudad de México mroads A tiempo completo

Part-time 20 hours per week
Timings: 8 AM to 12 PM (Monday to Friday)
Onsite role
Work Location: Avenida Paseo de la Reforma 26, Colonia Juárez, Delegación Cuauhtémoc, Código Postal: 06600, Ciudad de México, CDMX.

Description
- Proactive and detail-oriented IT professional looking to contribute to a dynamic team
- Strong knowledge of Windows, Mac and iOS operating systems.
- Provide second-level technical support to end-users, ensuring prompt resolution of hardware and software issues.
- Install, configure, and troubleshoot desktops, laptops, and peripheral devices.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Diagnose and resolve hardware and software problems, escalating complex issues to senior team leads when necessary.
- Provide on-call support as part of a rotating schedule to address critical issues outside of regular business hours.
- Manage and prioritize support requests via ServiceNow to meet service level agreements.
- Deliver exceptional customer service by ensuring professional, clear, positive and effective communication.

**Job Type**: Part-time

Pay: $15,000.00 - $20,000.00 per month

Expected hours: 20 per week

**Experience**:

- Desktop Support: 5 years (required)
- Mac Support: 3 years (required)
- Windows Support: 3 years (preferred)
- MDM/JamF/Airwatch: 3 years (required)
- Active Directory: 3 years (required)

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