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Customer Support Specialist
hace 2 semanas
**Customer Support Specialist**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
In this role and using your customer service skills and knowledge, you will aid the team by reacting to customer inquiries.
**This position reports to**:
Contact Center Lead
**Your responsibilities**:
- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and providing assistance in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.
**Your background**:
- A Bachelor Degree in Finance, Accounting, Business or similar.
- 2 years of experience.
- Experience in Manufacturing / Cost Accounting / Finance.
- ERP (SAP) FICO Model, OFFICE, Advanced Excel.
- Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
- Advanced English Level.
**More about us**:
