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Sales Operations, Programs Lead

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Job Description

**Zendesk’s GTM Operations team is looking for a results oriented individual to help transform company strategy. This individual will be responsible for driving forward different programs but not limited to M&A integrations, Sales Planning, new product launches and other initiatives within the GTM Operations team.**

**This role will work with leaders and teams from across the company to help plan and execute on such transformation initiatives. You will collaborate with leadership in Product, GTM, Finance, G&A, People Operations, GTM Strategy functions to ensure alignment and execution. You will bring structure and operational excellence to develop a scalable playbook for GTM Operations for repeatable execution.**

**What will I be doing?**
- ** Partner closely with leadership and GTM Operations to translate corporate strategies and drive cross-functional execution to deliver on those objectives.**
- ** Drive several company-wide, cross-geo programs at a time, ensuring clear, proactive communication and follow-up with customers to meet deadlines.**
- ** Bring structure to sometimes ambiguous visions and craft programs to bring them to life.**
- ** Design and build streamlined and optimized processes and work with teams on areas requiring significant change management in a way that minimizes disruption.**
- ** Develop scalable and repeatable playbook for GTM Operations for M&A, New Product launches**
- ** Lead annual Sales Planning program and execute against changes to GTM strategy related to territory & quota planning and comp plans design.**
- ** Positively impact the effectiveness and efficiency of GTM Operations team members by sharing your experiences and giving to the continuous improvement of our methodology.**

**What skills do I need?**
- ** Experience working with and supporting operations teams and managing programs that impact large employee groups.**
- ** Shown success working across diverse teams and geographies, with the ability to synthesize what may appear to be challenging priorities.**
- ** Serves as an invaluable business partner to the teams you support with diverse skills that include business operations, process design and improvement, and program management.**
- ** Able to distill sophisticated, multi-faceted topics into an organized, structured approach and mobilize the right people to implement.**
- ** Exceptional collaboration, planning, influencing, prioritization, and time management skills..**
- ** Experience with Jira, Asana, Trello etc desired**
- ** Willingness to learn and roll up your sleeves up**

**Where We Work**

**Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.**

**The Intelligent Heart Of Customer Experience**

**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.**

**Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.**

**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoi