Customer Service Representative Jr
hace 2 semanas
**What will you do? Job Scope & Purpose****Order Processing**- Order input in internal ERP (Migrating to SAP)- Send order confirmation to the customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.- Maintenance of planned shipping days (delays, customer requests, etc)- Handle customer order cancellations (DOA)- Monitor call-off orders**Handling non-conformities and complaints**- Issue internal complaints and RMA if required. (Salesforce/SAP)- Send customer receipt confirmation of complaint- Follow up and coordinate internally on solution and corrective actions- Inform the customer about corrective actions or escalate/involve the account manager- Action on solution and corrective actions- SAP and Salesforce credit-note procedures (DOA)**Inquiry handling**- Handle customer questions on deliveries, delays, problems, etc.- Follow-up on pending basic quotes- Coordinate approach with Inside/outside sales representative**Customer care**- Handle customer questions effectively and in a service-oriented manner- Follow up on actions requested in sales representatives call reports- Inform customers about changed delivery times and equivalent products**Filing & miscellaneous**- Case Management in Salesforce- Support debtor control on collecting accounts receivable- Keep customer details and price agreements up-to-date.- Collect, share and document leads, projects, competitor details**What we look for? Position Requirements**- Bachelor’s degree in business, international relations or related.- English Proficiency written and spoken (highly required)- Previous experience as CSR, working in **Manufacturing industry **(highly required)- Order management/fulfillment process knowledge and experience (highly required)- **Experience in international calls (High volume inbound calls)**:- Customer-oriented with a focus on details- Problem-solving- Knowledge in SAP/ ORACLE / Salesforce is a plus.Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
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Customer Service Representative
hace 3 semanas
San Pedro Garza García, México ContactPoint 360 A tiempo completo1 week ago Be among the first 25 applicants Direct message the job poster from ContactPoint 360 Bachelor's Degree in Communication and Digital Media We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team. This role involves managing client...
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Customer Service Representative
hace 3 semanas
San Pedro Garza García, México ContactPoint 360 A tiempo completo1 week ago Be among the first 25 applicants Direct message the job poster from ContactPoint 360 Bachelor's Degree in Communication and Digital Media We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team. This role involves managing client...
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Customer Service Logistica
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San Pedro Garza García, México GHAR II A tiempo completoEmpresa dedicada a Logística solicita:**CUSTOMER SERVICE REPRESENTATIVE****Requisitos**:- Preparatoria/Universidad concluida- Inglés 100% (Indispensable)- Disponibilidad de jueves a domingo (1:00pm - 10:00pm)- Vivir accesible a Valle Oriente**Ofre**cemos:- Sueldo de $25,000.00 brutos- Prestaciones de leyTipo de puesto: Tiempo completoSueldo: $20,000.00 -...
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Senior Customer Service Representative
hace 2 semanas
San Pedro, México Suministro de Especialidades A tiempo completoAbout The RoleWe are seeking a highly motivated and experienced Sr Representative, Customer Service to join our team in the Non-Durable Goods Manufacturing industry. As a Sr Representative, Customer Service, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction. You will be the first point of...
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Bilingual Customer Service Representative
hace 3 semanas
San Pedro Garza García, México The Vanguard Insurance Agency A tiempo completoThe Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area. We pride ourselves on our five-star service (check out our Google reviews!) and on being there for our client’s every insurance need, personal and commercial lines. We are growing faster than anyone else because we are not your...
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Customer Service Representative
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San Pedro Garza García, México Recrew A tiempo completo**Importante empresa con corporativo en San Pedro esta en búsqueda de un**:**Puesto a contratar**:(1) Customer Service Representative (Inside Sales)**Escolaridad**:Lic. Comercio Exterior, Relaciones Internacionales, Administración de Empresas, Logística o afín. **(Titulado)****Principales responsabilidades y conocimientos**:- Buscar nuevas oportunidades...
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Bilingual Customer Service Representative
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San Miguel de Cozumel, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative**Location**: Hybrid**Reports to** : Customer Service Supervisor**Country** : Monterrey, Nuevo Leon, Mexico- **We offer**:_- _**Home office - **_including_ **the training **_- _**The company will provide the equipment**_- _**100% Paid training**_-...
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Customer Service Representative
hace 1 semana
San Pedro Garza García, N. L., México Amalga Group A tiempo completo**Are you ready to make a meaningful impact in healthcare?** **About the Role**: As a Revenue Cycle Representative, you will play a critical role in supporting the BPO Operations. Your primary responsibility will be ensuring accurate account resolution and reconciliation of outstanding balances for external customers' patient accounts. You will work in a...
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Customer Service
hace 2 semanas
San Pedro Garza García, México GHAR TALENT A tiempo completoEmpresa de Logística solicita: Customer Service Representative **Requisitos**: - Universidad Concluida - Excelente Inglés - Experiência en logística multimodal - Horarios Rotatitvos Ofrecemos: - Sueldo bruto $23,000 catorcenal - Prestaciones de ley Tipo de puesto: Tiempo completo Sueldo: $20,000.00 - $23,000.00 al mes Experiência: - Customer...
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Controls Customer Service Supervisor
hace 4 semanas
San Pedro Garza García, México Johnson Controls A tiempo completo**What you will do**:- Oversee customer service operations, ensuring high-quality service delivery to clients.- Coordinate between customers, technical support, and sales teams to resolve issues and manage expectations.- Monitor the status of customer complaints and ensure timely resolutions.- Mentor and coach customer service representatives to enhance...
