Customer Service Professional Mexico

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?
**Position Title**: Customer Service Professional Mexico
**Company**: CEVA FM Mexico
**Location**: Ciudad de Mexico, Mexico Corp
**Division**: Air and Ocean Transverse
**Business Unit**: Logistics - Air and Ocean
**Department**: Flow and Performance Monitoring
CEVA Logistics is seeking a motivated and dedicated Customer Service Professional to join our dynamic team in Mexico. This is an exciting opportunity where you will play a critical role in ensuring customer satisfaction and maintaining strong relationships within the logistics sector, focusing on both air and ocean services.
About the Role
As a Customer Service Professional, you will be at the forefront of our operations, delivering exceptional service to our clients while overseeing the flow of goods and performance monitoring. Your expertise in logistics will contribute to the efficiency of our processes and help us meet and exceed customer expectations.
Key Responsibilities
Act as the primary point of contact for customers, addressing inquiries and resolving issues in a timely manner.
Coordinate with internal teams to ensure seamless operations and timely delivery of services.
Monitor and track shipments to ensure accuracy and efficiency in the fulfilment process.
Utilise logistics software to manage and analyse customer data, generating reports to inform decision-making.
Provide updates to customers on shipment status and other relevant information.
Collaborate with cross-functional teams to improve service delivery and customer experience.
Participate in training initiatives to enhance service skills and knowledge of logistics processes.

**Qualifications**:
Experience in customer service within the logistics or transportation industry is preferred.
Strong communication skills, both verbal and written, with the ability to engage various stakeholders.
Proficient in using logistics management software and the Microsoft Office Suite.
Ability to problem-solve effectively and manage multiple tasks in a fast-paced environment.
A commitment to customer excellence and a keen attention to detail.
Why Join CEVA?
At CEVA Logistics, we value diversity and are committed to creating an inclusive environment for all employees. You will join a team of passionate individuals dedicated to making a difference in the logistics industry. We offer ample opportunities for professional growth, development, and progression within our global network.
This position is based in Ciudad de Mexico and is part of our Air and Ocean division, where you can thrive in a collaborative and supportive atmosphere, contributing to the growth and success of our logistics operations.
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.