Customer Experience Officer

hace 1 semana

Ciudad de México GC Aesthetics Limited A tiempo completo

**Position Overview**

Responsible for delivering first class service and advice in a dynamic business environment by handling our day-to-day order processes; communicating with our customers/agents by answering queries.

**Key Responsibilities**

- Perform the full order entry process to cash process following documented order entry processes and desktop procedures according to customer requirements.
- Respond to customer/agents enquiries and queries and tie in with internal departments to close out as first contact resolution.
- Manage the order entry process on a daily basis, meeting agreed customer order cycle times.
- Handle customer complaints, warranty claims and respond to queries and enquiries within agreed timelines.
- Work with agents daily to review each agent's consignment inventory levels and monitor proper inventory rotation.
- Maintain a full understanding of the Companys quality standards and expected standard of service in this role.
- Ensure the highest level of accuracy and attention to detail in order deliver excellent customer service.
- Coordinate customer orders during product allocation situations and new product launches.
- Participate and support business in audits and supplier quality reviews.
- Ordering and booking in of stock as required.
- Any admin related tasks being asked of customer service to assist with the successful operation of GCA Mexico business.
- Undertake any other reasonable duties.

**Qualifications / Experience**

- Good business understanding
- 2-3 years experience in a similar role.
- Strong team player and willing to help others when needed.
- Ability to work well under time pressure and juggle multiple priorities.
- Ability to communicate and maintain excellent interpersonal relationships with the Customer Service department in Europe
- Strong attention to detail along with organizational and follow-through skills.
- Ability to work independently and as part of a team.
- Good knowledge of Microsoft Office as some reporting will be required.
- Language skills are an advantage

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