Clinical Service Desk-helpdesk-remote-mexico

hace 4 días


Guadalajara, México NTT DATA A tiempo completo

**Req ID: 298971**

**Job Responsibilities Include**:

- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
- Responsible for driving resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
- Ensure a quiet, private workspace with high speed, wired internet
- Travel up to 10% of the time, if required
- Lift up to 25 lbs. if needed for equipment setup
- Have a working cell phone for manager communication and Two-Factor Authentication

**Preferred Qualifications**:

- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required

**Preferred Skills**:

- Experience in a call center environment
- Demonstrate a service philosophy in all interactions with clinicians and colleagues
- Effective communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
- Strong listening capabilities to fully understand caller's needs / requests
- Exceptional ability to work optimally in a fast-paced environment

**Basic Qualifications**

Minimum 1 year customer service-call center experience

**About NTT DATA Services



  • Guadalajara, México NTT DATA A tiempo completo

    Req ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely...


  • Guadalajara, México NTT DATA A tiempo completo

    Req ID: 301418 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...

  • Service Desk

    hace 2 semanas


    Guadalajara, México SERVICE DESK A tiempo completo

    We are a leading global information technology; consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of...


  • Guadalajara, México Hashmap A tiempo completo

    Req ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely...


  • Guadalajara, México NTT DATA A tiempo completo

    Req ID: Job Responsibilities Include:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely...


  • Guadalajara, México NTT DATA A tiempo completo

    Req ID: **Job Responsibilities Include**:- This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365- Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a...


  • Guadalajara, México NTT DATA A tiempo completo

    Req ID: 289060 **Job Responsibilities Include**: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related...


  • Guadalajara, México NTT DATA A tiempo completo

    Req ID: 278445 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...


  • Guadalajara, México NTT DATA A tiempo completo

    Req ID: 276921 Job Responsibilities Include: - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365 - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in...


  • Guadalajara, México Hashmap A tiempo completo

    **Req ID**: **Job Responsibilities Include**:- This position will be a part of our Provider Clinical Service Desk, as a Service Desk Trainer primarily handling inbound customer calls first, then developing and training new and seasoned agents. This is a call center environment in which we support our customers 24x7x365- Produce training material that...