Bilingual Client Support

hace 4 días

Guadalajara, México HRPV Human Resources Puerto Vallarta A tiempo completo

**Vacante para la empresa HRPV Human Resources Puerto Vallarta en Guadalajara, Jalisco**:** This position is On-Site.**

**This is a FULLY BILINGUAL position.**

**Location: Guadalajara, Jalisco**

Are you bilingual in English and Spanish, with call center experience but looking for more than just a typical call center role? Join our team as a Bilingual Client Support Specialist, where your contributions will make a real impact, and you’ll be valued as an essential team member—not just a number.

**Key Responsibilities**:

- Manage inbound and outbound client calls, delivering exceptional service and follow-up.
- Coordinate and schedule appointments for clients and attorneys, ensuring smooth communication.
- Assist with administrative tasks, including non-litigation legal documentation.
- Draft, proofread, and organize essential legal documents for clients.
- Provide accurate updates to clients regarding case progress and respond to inquiries effectively.

**Qualifications**:

- Fluent in English and Spanish (fully bilingual).
- Resident of Guadalajara or nearby areas.
- High School Diploma, or partial college education (no degree necessary—we value your experience and drive).
- Minimum of 6 months experience in customer service, ideally within a call center.
- Basic skills in Microsoft Office (Word, Excel, Outlook).
- Knowledge of legal services is a bonus, but not required.

**Compensation and Benefits**:

- Competitive salary: 13,000 to 16,000 MXN per month, after taxes, based on skills and experience.
- Career growth: Be part of an American-culture company with clear growth pathways, all while working in Guadalajara.
- Legal benefits: IMSS, paid vacation, and Christmas bonus.- Work-life balance: Fixed Monday to Friday schedule from 9:00 AM to 5:30 PM EST.
- All the US Holidays off.
- Paid training: You’ll be supported from day one, with fully paid training to help you succeed.

**Nível de educación deseada**:
Media Superior

**Nível de experiência deseada**:
Nível Inicial

**Función departamental**:
Atención al cliente

**Industria**:
Servicios Jurídicos / Leyes y Derecho

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