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Customer Service Representative

hace 3 semanas

Naucalpan, México Nex A tiempo completo

**Vacante para la empresa Nex en Naucalpan de Juárez, Estado de México**:** Vacante: Customer Service Representative (CSR) - Naucalpan**

**Descripción del puesto**:
**Responsabilidades**:

- Brindar atención y soporte a los clientes a través de diversos canales de comunicación.
- Resolver problemas y quejas de manera eficiente, asegurando la satisfacción del cliente.
- Gestionar solicitudes y dar seguimiento a los casos hasta su resolución.
- Colaborar con diferentes áreas para optimizar la experiência del cliente.
- Mantener registros precisos en el sistema CRM.

**Requisitos**:

- Experiência mínima de **2 años** en atención al cliente o áreas relacionadas.
- Habilidades de comunicación efectiva y orientación al cliente.
- Manejo de herramientas de CRM y paquete Office.
- Capacidad para trabajar bajo presión y resolver problemas.
- Residencia en Naucalpan o zonas cercanas.

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Experto

**Función departamental**:
Comercial / Ventas

**Industria**:
Plásticos