Business Administration and Operational Management

**Business Administration and Operational Management**

**Role Purpose. **Business Administration & Operational Management will participate in business activities, supporting Senior Managers with BAU & non-BAU activities, cyclical work pieces such as Annual Reporting and short term initiatives. They are located in BAU teams and would report to a Senior Manager and would may have direct reports. This job is not client facing and does not have any portfolios.

Those employees fulfilling a Business Administration & Operational Management role are expected to possess some knowledge of financial budgeting, strategic planning, communication, and people management processes in the context of the business area.

**Main activities**:

- Participate and support in business planning activities which may include financial, technological and resource planning.
- Contribute to senior management decision making by use of management information, performance information, analytics, forums and stakeholder feedback.
- Designing of solutions or change interventions
- Capturing, analyzing and documenting IT processes
- Managing change activities which can include diverse tasks such as timeline planning to stakeholder engagement
- Devising change interventions such as training and communication
- Managing the tracking, documenting progress and status reporting
- Find quantitative solutions to business problems and articulate the results clearly to all stakeholders
- Deliver analytics Projects that allow the businesses and clients to identify new opportunities.
- Leverage current and emerging data and analytical techniques to address business challenges in an actionable way
- Assisting with the execution of initiatives and activities in support of area aims.
- Driving project delivery proactively, balancing planning, scope, schedule, budget, communications and risks
- Managing and planning resources, responsibilities and schedules
- Establishing effective project controls and procedures and quality assurance processes
- Leading the team to meet performance targets aligned to objectives
- Support and prepare for dashboard and Scorecards

Requirements

**Requirements**:

- Desirable experience in finance institution, in a finance area with high interaction with the business.
- Demonstrable experience of building good MIs and storytelling.
- Proven record of being able to work and deliver under pressure according to tight deadlines.
- **Skills**:

- Analytical ability and financial modelling understanding.
- Decision-making capability.
- Solid communication (verbal and written), ability to present in front of large audience and negotiating skills.
- Ability to effectively communicate with and influence to all levels locally and globally.

HSBC is committed to building a culture where all employees are valued, respected and where their opinions count. We want to build a culture where our employees are comfortable in bringing their whole self to work, regardless of gender, age, sexuality, ethnicity, disability, religious belief, background, and any other aspect of personal difference. At HSBC we are oriented towards guaranteeing gender equality and constant training for our employees as well as the protection of their labor and social rights.
- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_