Lm040: In-house Service Agent

hace 2 semanas

Apodaca, México Fedex LAC A tiempo completo

**General Job Description**:
Under general supervision perform the following activities:

- Involves performing a variety of customer service and administrative In-House duties to support efficient clearance process; responds to a customer’s needs regarding clearance paperwork, tracing of shipments, identification of problems, and resolution through available information or transfer to source; and requires direct and indirect customer interface.
- Ensures customer information is properly documented and entered into the system on a timely basis.
- Types or otherwise prepares various operations and customer’s reports.
- Ensures all shipments are manifested, and if they are not, then reports them to the responsible area.
- Audits all records and files as assigned to compile all necessary data.
- Handles customers with non-document packages in cage.
- Provides current package status updates and basic follow-up activity, monitors shipment movement, and interprets COSMOS global scan updates.
- May be required to perform other duties as assigned

**Minimum Requirements**:
**Minimum Education**:

- High School Degree/Equivalent.
- Proficiency in English (450 TOEIC points).

**Minimum Experience**:

- Previous clerical or customer service experience in a service environment.

**Minimum Required Skills**:

- Average general office skills required including typing, filing, and computer programs.
- Good communication and human relations skills.
- Clear and articulate speaking voice.
- Clean cut and neat appearance.
- Ability to prioritize.
- Spoken and written fluency in English as well as local language.
- Ability to work various shifts.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

- 2020 Fortune’s World Most Admired Companies (14th)
- 2019 Fortune’s Best Places to Work (15th)
- 2019 Forbes’s One of the “Best Employers for Diversity”
- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

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